My HUAWEI phone/tablet unexpectedly powers off or restarts

Applicable products： Tablet，Smartphone
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My HUAWEI phone/tablet unexpectedly powers off or restarts

  1. Check whether scheduled power-on and power-off is enabled. If so, disable it and check whether the issue is resolved.

To do so, go to Settings > Accessibility features > Scheduled power on/off or Settings > System > Scheduled power on/off.

  1. Check whether your phone/tablet is in a high- or low-temperature environment. If so, a protection mechanism will be triggered. The battery of your phone/tablet performs best at an ambient temperature of 0°C to 35°C.

If the issue persists, your device hardware may be faulty. Back up your data in advance and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.

To learn more:

My HUAWEI phone/tablet displays a black screen, freezes, or automatically restarts after powering on

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