HUAWEI Loss Care for FreeBuds
Enjoy half price once a year to get new single headset When you buy HUAWEI Loss Care for Freebuds Service.
HUAWEI Care for Matebook
Extend the warranty with ONE or TWO additional Years and enjoy the Free Repair with the Manufacture Extended Warranty.
HUAWEI Care Accidental Damage Protection for Watch
Made by HUAWEI , Fixed by HUAWEI. Get your damaged device fixed by our experts under the coverage of Accidental Damage program.

How to Purchase?
Purchase with new device
Repurchase
Purchase with new device at ALL
HUAWEI Experience Store in Qatar.
Bring your device with proof of purchase to the selected HUAWEI HUAWEI Customer Service Center for verification and purchase of the warranty of the service product.

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

8000330

Or you can submit a claim request by visiting one of our
HUAWEI Customer Service Centers.

Frequently Asked Questions
About
HUAWEI Care
HUAWEI Loss
Care for FreeBuds
HUAWEI Care
for Matebook
HUAWEI Care
for Watch

1. Q: What is HUAWEI Care?

A: HUAWEI Care are a range of protection plans for mobile handsets purchased from HUAWEI selected outlets. It consists of 2 service products: Screen Protection and One (1) Year Extended Warranty.

2. Q: Can I claim in other countries?

A: Customer shall claim in HUAWEI authorized service centers and HES in local country only.

3. Q: Can I purchase multiple times?

A: One device is only entitled for 1 time purchase of Screen Protection or One (1) Year Extended Warranty service product.

4. Q: How to claim HUAWEI Care?

A: Please bring over your cracked device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.

5. Q: What documents needed for the claim of HUAWEI Care?

A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.

6. Q: What are the differences between HUAWEI Care and the unofficial protection plan?

A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.

1. Q: What is HUAWEI Loss Care for FreeBuds?

A: Customers can use HUAWEI Loss Care for FreeBuds to purchase new spare parts at a discount of 50% if a single headset is lost or damaged.

2. Q: How long does it cover under HUAWEI Loss Care for FreeBuds?

A: 1 year from the date of purchase (According to official purchase receipt)

3. Q: How many times can I use the HUAWEI Loss Care for FreeBuds?

A: Can be used once, only for purchase of a single left or right headset, not including the charging case.

4. Q: How do I purchase the HUAWEI Loss Care for FreeBuds?

A: HUAWEI Loss Care for FreeBuds can be purchased with a new device at an official HUAWEI Experience Store, we are trying to make this service available at more stores, please stay tuned with us.

5. Q: Why cannot I query my benefits after purchasing the HUAWEI Loss Care for FreeBuds?

A: Due to the back-end system upgrade, your benefits cannot be displayed temporarily. You can call HUAWEI Hotline Toll Free Number or go to HUAWEI Experience Store to verify and query your benefits.

6. Q: What are the conditions of using this protection?

A: There are some conditions to use this kind of protection and the main conditions are as following:
1- Customer need to buy this protection with the new devices, or maximum within 24 hours from purchasing time.
2- The purchased protection is bound to the device that it is bought for and can’t be used for other devices.
3- After purchasing the service product, and when customer want to claim the benefits, customer can buy a single headset with a half price off.

7. Q: What are the features of this protection program?

A: There are many features of this protection program, the main features are as following:
1-100% original headphones are used.
2-Quality of the service is guaranteed.
3-Manufacture Warranty Remains, 90 days warranty remains for the new single headset.

1. Q: How can I reclaim the benefit?

A: You can
a. Call HUAWEI Hotline Toll Free Number. There will be our agent carry out an initial assessment of your claim.
b. Or you can visit one of our Authorized Service Centers.

2. Q: Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at Huawei Customer Service Center?

A: If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty (for MateBook) from HUAWEI Authorized Service Center.

3. Q: How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?

A: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook) at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty (for MateBook) to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.

4. Q: How can I check the repair status of my MateBook device?

A: You can query whether you have extended warranty rights on the Huawei Device official website or membership service app the next day after purchasing a product in a store.

5. Q: Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?

A: HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can’t be repaired free of charge.

6. Q: How does HUAWEI guarantee maintenance quality?

A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.

7. Q: How long can it be repaired?

A: Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI Hotline Toll Free Number.

1. Q: What is HUAWEI Care Accidental Damage Protection for Watch ?

A: If your watch is damaged (excluding lost or stolen) due to accidental collision, drop, squeeze, or liquid penetration during normal use, you only need to pay the corresponding repair service fee to replace the original HUAWEI equipment.

2. Q: How long does it cover under HUAWEI Care Accidental Damage Protection for Watch ?

A: Coverage time: in 12 months from the date of purchase (according to official purchase receipt).

3. Q: How many times can I use the HUAWEI Care Accidental Damage Protection for Watch ?

A: Within the 12-month warranty period, the watch can be repaired only once due to accident (repair fees are required).

4. Q: Where can I purchase a HUAWEI Care Accidental Damage Protection for Watch ?

A: You purchase with new device at ALL HUAWEI Customer Service Center in Qatar.

5. Q: Where can I query my rights and interests after purchasing the HUAWEI Care Accidental Damage Protection for Watch ?

A: You can query your rights and interests on the Huawei official website -> Support -> Benefits Query  view my rights.

6. Q: My rights cannot be found after purchasing a HUAWEI Care Accidental Damage Protection for Watch ?

A: The system may be upgraded and your rights cannot be displayed temporarily. You can call HUAWEI hotline or visit HUAWEI Customer Service Center to verify and query your rights.

Click to view terms and conditions of HUAWEI Care >