Problem:

There are dents and scratches on the cover or bezel of the phone.

Cause:

Exposure to external forces can result in scratches or paint chipping off.

Solution:

• Do not place your phone against sharp objects, such as keys and jewellery.
• Use an official protective case.
• If the issue affects your ability to use your phone normally, back up your data and take your phone and proof of purchase to an authorised Huawei Customer Service Centre for assistance.