Limited Warranty - Smartphones

Applicable products： Smartphone

Applicable system: Unrelated to OS version

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Limited Warranty - Smartphones

1 Preface

Huawei International Pte Ltd. ("Huawei") has formulated its warranty policy in accordance with the laws and regulations related to the protection of consumer rights and interests in Singapore. This policy provides the framework for replacing or repairing your Huawei product.

1.1 Warranted Products

This warranty only applies to Huawei-branded smartphones and packaged accessories that are purchased from Huawei official channels, including VMall and Huawei-authorized retail stores. For products purchased from any other platform or organization, please contact the seller for after-sales warranty services.

1.2 Terms in This Document

Term	Description
Accessory	Replaceable object, without which the main product would still continue to work as normal (chargers, data cables, etc.)
Part	Object that forms an integral part of the main product, and is required for the main product to work as normal (battery, screen, mainboard, etc.)
Main product	Product that incorporates all parts (smartphone, tablet, laptop, etc.)
Product	Product that incorporates all parts and accessories.

2 Warranty Service for Smartphones

Huawei provides warranty service for Huawei-branded smartphones, through which customers can access warranty repair service for eligible products at any Huawei Authorized Service Center in Singapore.

2.1 Warranty Period

Category	Sub-category	Product	Warranty Period
Main product	-	All products	12 months
Batteries	Built-in batteries	-	24 months
Batteries	Built-in batteries	Built-in batteries for Mate Xs	12 months
Packaged accessories (if available)	Cable	USB data cables Adapter cables	6 months
	Power adapters	-	6 months
	Wired earphones	-	6 months
	Chargers	-	6 months
	PU protective cases	-	Not covered by the warranty
	Eject pins	-	Not covered by the warranty
	Protective film and cases	-	Not covered by the warranty
	Waterproof case	-	Not covered by the warranty

Please visit Warranty Period & Support Service Query to view the warranty period for your product.

2.2 Proof of Warranty

To access warranty services at a Huawei Authorized Service Center, you'll need to verify your warranty status, which can be done by providing any of the following materials. If the warranty information differs between materials, the information on the invoice (including paper invoice, e-invoice and invoice copy) will prevail.

Proof Type	Description
Electronic Warranty Card (E-Warranty Card)	The E-Warranty Card is the preferred warranty verification material. You can find your E-Warranty Card by visiting: Support app: Open the app, and go to Quick services > Benefits > Electronic Warranty Card. My HUAWEI app: Open the app, and go to Me > Electronic Warranty Card. Huawei official website: Click here. E-Warranty Cards are only available for Huawei smartphones that were originally installed with EMUI 9.0 or later. Please note: Phones originally installed with an earlier version, which were later updated to EMUI 9.0 or a later version, are not eligible for an E-Warranty Card. The date displayed on the E-Warranty Card is the start date of the warranty period. To access warranty services, simply show your E-Warranty Card at a Huawei Authorized Service Center. The E-Warranty Card is automatically activated once a SIM card is inserted and used on the phone. You do not need to activate it manually.
Invoice (including paper invoices, e-invoices, invoice copies)	A paper invoice, e-invoice or invoice copy can be used to verify the warranty status, if you are unable to provide an E-Warranty Card. Huawei Authorized Service Center will need to verify the invoice validity, before warranty services can be provided.
Warranty card	A warranty card can be used to verify the warranty status, if you are unable to provide any of the above materials. The warranty card should be signed and stamped, and follow a standard template issued by the distributor.
SN	The product Serial Number (SN) can be used to verify warranty status, if you are unable to provide any of the above materials.. The warranty period will start 90 days after the date of manufacture indicated by the product SN.

The product warranty period will start from the date that the Proof of Warranty (invoice, and/or warranty card) is issued.
Please refer to https://consumer.huawei.com/sg/support/find-sn/ to find your product SN.

2.3 Warranty Policy

Services	Description
Replacement due to Non-User-Related Faulty Performance	If you need to have your product replaced due to non-user-related faulty performance within 15 days, the distributor should replace your faulty product with an identical model, after you have provided a detection report issued by a Huawei Authorized Service Center. A new warranty period will start once you have received the replacement product.
In-Warranty Repair	Within the warranty period, Huawei Authorized Service Centers can provide warranty-covered repair service for products with faulty performance, in accordance with the laws and regulations in Singapore. Within the warranty period, parts and packaged accessories that can't be repaired can be replaced free-of-charge if there is any non-user-related faulty performance. Huawei will continue to provide warranty services for any necessary replacement parts and accessories for 3 months following the date of repair, or for the remaining period of the product warranty (whichever is longer).
Out-of-Warranty Repair	Products that meet either of the following conditions are only eligible for paid out-of-warranty repair service: Warranty period has expired. Product has been damaged due to user-related faulty performance, or unauthorized disassembly/repair. Paid out-of-warranty replacement (repurchase) will be offered for accessories that can't be repaired.

2.4 Products Not Covered by the Warranty

In-warranty service will be denied to products that:

Have been damaged in transit in the process of being replaced, or repaired.
Have been reworked, disassembled, or repaired without authorization.
Are subject to accidental user damage, such as parts oxidation, drop-related damage, improper voltage input, excessive pressure, or main board deformation (for a power adaptor, such damage includes cracks, broken pins, severe deformation, broken power cable, and exposed wire core).
Are subject to damage caused by the infiltration of foreign objects/materials (liquids, corrosion, insects, etc.).
Are subject to damage resulting from improper installation, usage, maintenance, and/or storage, such as the use of third-party hardware like data cables and adaptors, installation of third-party software, improper testing, or connection with a device that is not authorized by Huawei or is incompatible with the product.
Differ from the product model specified in the proof of warranty, or have an altered proof of warranty.
Have a product nameplate, SN barcode, or tamper tape that has been removed, damaged, or made illegible.
Are subject to force majeure-related damage (fire, earthquake, flood, etc.).

3 Repair Quality Assurance

For warranty-covered replacement products, the new warranty period will start from the date the replacement product is received.
Warranty-covered replacement parts/accessories are granted a limited 3 months warranty or the remaining period of the product warranty (whichever is longer).
Replacement parts from out-of-warranty repairs are granted a limited 3 months warranty.
Huawei Authorized Service Center (ASC) staff are qualified to explain the scope and principles of this limited warranty policy.

4 Replacement/Repair Guide

It is recommended that you confirm the following information before applying for replacement/repair:

Service type	The main product and accessories are included	The packaging box is intact	The invoice hasn't been altered	Giveaway, bundled, and/or gift (if applicable) are included
Replacement	√	√	√	√
Repair	√	-	√	-

Please obtain a diagnostic report from a nearby Huawei Authorized Service Center, in order to have the product replaced.
Diagnostic reports are only issued for hardware-related issues.
If you purchased the product from a brick-and-mortar retail store, please obtain a diagnostic report from a Huawei Authorized Service Center before applying for replacement.
If you purchased the product online, please apply for replacement, in accordance with the policies of the relevant e-store/e-commerce platform.
Please back up and delete your personal data before having the product replaced or repaired. Huawei will not be held responsible for any data-related loss resulting from its performance of a warranty service, in the event that you have failed to back up, delete, and/or remove such data. Huawei will not store any of the personal data on your device for any purpose.
You can choose to have your device repaired onsite or by mail.
If the product is determined to be out-of-warranty, Huawei Authorized Service Center can only offer paid out-of-warranty repair along with a diagnostic report.
To find a nearby Huawei Authorized Service Center, please visit: https://consumer.huawei.com/sg/support/service-center/.

5 Other Statements

The information in this warranty policy only applies to Huawei consumer devices sold in Singapore.
Only product models released in Singapore, (subject to notice on the Huawei official website) are eligible for the warranty services outlined in this document.
Huawei will not be held responsible for any other commitments or offers made by a third-party agent (retailer, distributer, etc.) that it has not guaranteed.

6 Contact Us

Huawei Hotline:
800-852-6666 (Toll Free)

Mon to Fri, 9:00am - 6:00pm

English, Mandarin, Malay
Huawei official website: https://consumer.huawei.com/sg/
To access warranty services, please bring your product and proof of purchase to a HUAWEI Authorized Service Center. The list of service centers can be found here: https://consumer.huawei.com/sg/support/service-center/.

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