Privacy Questions

Privacy Questions

Here at the Huawei Privacy Questions Portal, you can exercise you data privacy rights and contact Huawei entities and Huawei's Data Protection Officer with questions regarding the processing of your personal data. Please start by choosing your country/region and the product or service that your enquiry is about.

We store your data in databases located in German.

We will process and retain your data for up to six (6) years from the last interaction.

If you have an enquiry that is not related to privacy, such as a defective product, suggestion for improvement, or other question or concern not related to your personal data, please call the Huawei service hotline for assistance. Click here to find the hotline number for each country/region.

Please fill in the following form to contact us

Region *

Country/Region *

Please select what your enquiry is about* *Change

Huawei Mobile Services

Huawei ID, Health, Cloud, AppGallery, AppAdviser, Themes, Video, IAP, Music, Wallet, etc.
E-Commerce

Online shopping, forum.
Local Huawei Sales, Promotion and Repair Services

Presales, cashback, lottery, social media, official website, hotline, online chat, email, and on-site repair, etc.
Device

Terminal Device, EMUI, Mobile phone, Tablet, Wearable device(Watch/Band), PC, WiFi router, etc.

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Issue type * Change

After-sales service, Product faults, Recommendations, Queries, Complaints, etc.
Privacy issue inquiry
Privacy issue complaint
Execution of data subject rights
Data breach incident report
Other privacy issues
Contact DPO

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Change

I want to use my data privacy rights or to ask about the processing of my personal data
1. I have a HUAWEI ID:
  
  If you have a HUAWEI ID, Please click here to use your rights.
  
  I want to submit my privacy request using an online form
2. I don’t have a HUAWEI ID:
  
  I want to submit my privacy request using an online form
I want to report a data breach.

If you suspect that your personal data has been unlawfully leaked, destroyed, changed, stored or transmitted due to a security breach on our side.
I want to contact the Data Protection Officer.
I want to object to wifi crowdsourcing
I have another question or request, not related to privacy.
1. e.g. recover password or change Huawei ID phone number or email address.
2. • For "Recover password" or "Change account " requests, please use the self-service function in your HUAWEI ID/Account center/Security center.
3. • If the self-service function does not resolve your issue, please call service hotline or submit your request by using the form below.

For more information about how we process your data and about your rights, please read the privacy statements of HUAWEI Mobile Services

Aspiegel SE, 1F, Simmonscourt House, Ballsbridge, Dublin, D04 W9H6 Ireland

Huawei Services (Hong Kong) Co., Limited, Room 03, 9/F, Tower 6, The Gateway, No.9 Canton Road, Tsim Sha Tsui, Kowloon, Hong Kong

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In order to help us process your request or to answer your questions, please describe your request, issue, or question in detail.

Enquire *

Please enter a valid email address.

Email *

Huawei ID *

Email address or phone number used for registering HUAWEI ID. You can find it on your mobile device by going to Settings > HUAWEI ID

Verification Code *

Submit

In order to provide network location services, we may collect certain information about Wi-Fi routers detected by your device if you have enabled Location Services. This involves collecting and storing information such as, the MAC addresses of Wi-Fi routers as well as their corresponding locations, so we can use that information to estimate the location of the device (for the purpose of providing network location services). We only use this information for providing network location services and do not use it to identify the owners of the Wi-Fi access points. However, if you do not want information about your personal Wi-Fi router to be included in our crowdsourced database, you may opt out by adding text "_nomap" to the end of your Wi-Fi network's name.

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