What is My Huawei app, and why the Support app is upgrading to My Huawei?

My Huawei app is an official app upgraded from the Support app to deliver a channel for customers to find the information and services. To provide you with a better and more comprehensive experience, we upgrade the Support app to My Huawei to provide a premium experience with features of services, offline service events and activities, and etc.

How can I find My Huawei app?

The Huawei devices with Harmony OS are pre-installed with My Huawei app. And the rest devices have My Huawei upgraded from the previous Support app. You can find My Huawei on your screen, or by one of the following ways:1) Search: You can slide down the home screen, and search for My Huawei to find the app; or search for My Huawei in the Assistant·Today to find the app;2) AppGallery: Go to the AppGallery, and search for My Huawei to find the app;

What are the new and highlight features of My Huawei?

[Home]: the previous “Discover” page is now changed to “Home” page where diversified news and activities are presented;[Support]: providing the official services including device information, smart diagnostics, troubleshooting, service information, activities, benefits, and etc. [Me]: keeping all user-related data and contents in one page for users to find their personal app data conveniently.

My HUAWEI App

Meet My HUAWEI

As the new and improved version of the Support app, My HUAWEI gives you a place to learn about Huawei products, as well as interact with Huawei customer service and follow users – all from the comfort of your phone!

Watch Video Meet My HUAWEI

Why upgrade to My HUAWEI?

Chance to interact
with other Huawei fans

Place to share ideas and
express your creative side.

Direct access to
Huawei customer support

Access to
personalized services

HOME·HOME

HOME

Stay on top of everything

Get the latest Huawei news, event info, product releases,
and major sales. Everything you need all in one place!

COMMUNITY

Join the official community

It's also a place to meet like-minded people,
share ideas, and indulge your creative side!

SUPPORT

Handy services at
your fingertips

Simply slide down on your phone's home screen and
search for "My HUAWEI" in the search box.
Open the My HUAWEI app, and follow the
login process for full access to the app.
Touch the Support tab at the bottom of the app screen.

How do I upgrade to My HUAWEI?

On your Huawei smartphone, apps from the AppGallery platform are automatically updated when your phone is connected to Wi-Fi, and you have enabled the automatic update service. You're also free to update apps manually.