Huawei Travelling Warranty Service
Huawei Travelling Warranty Service
Service Content
From now and until March 27th 2022, consumers travelling to Mainland China will be
able to enjoy their warranty services at Chinese service centres - just like in Canada.
Travelling Warranty Service makes your trips more convenient!
| Eligible Device Models | ||
| P40 | P40pro | P40lite(5G) |
| Matepad pro | ||
Service Centres
This Travelling Warranty Service is made available in participating service centres
across all provinces of Mainland China, covering major cities. Find the participating Service Centres’
addresses here:
Find a Service Centre
| Service Center Name | Address |
| Huawei Customer Service Center, Beijing Dongzhimen Donghuan Plaza Store | Floor 1, Block B, East Ring Plaza, No. 9, Dongzhong Street, Dongcheng District, Beijing (20 meters north of the East Ring Studio City) |
| Huawei Customer Service Center, Beijing Wudaokou Store | Room 1202, Block C, Yousheng Building, No. 28, Chengfu Road, Haidian District, Beijing |
| Huawei Customer Service Center, Beijing Xuanwu Store | The second floor of the south wing of Xuanwumenwai Street and Zhuangsheng Plaza, Xicheng District, Beijing (south side of Happy Oral Cavity) |
Note: In addition to the walk-in service, you can also call our
hotline 950800 to register the postal service as well.
Terms and Conditions of the Travelling Warranty Service
HUAWEI provides a voluntary commercial Warranty for HUAWEI branded products in
accordance with the Warranty policy, which can be found under the following address: https://consumer.huawei.com/ca/support/warranty-policy/.
In addition to the Warranty, HUAWEI offers this additional Travelling Warranty
Service for HUAWEI’s eligible HUAWEI Devices in accordance with the terms and conditions set forth in
this document (“Travelling Warranty Service”).
Both the Warranty and this Travelling Warranty Service are provided by HUAWEI Technologies Co., Ltd.
or the relevant local affiliate listed under the following address: https://consumer.huawei.com/
("HUAWEI" or “we”). The Warranty as well as any statutory rights
and remedies shall remain unaffected by the Travelling Warranty Service.
1. Applicability of the Travelling Warranty Service
This Travelling Warranty Service extends the Territory of the Warranty and is
only applicable, if and to the extent that HUAWEI’s independent and voluntary Warranty applies to
the purchased HUAWEI Device. You will find out if and which Warranty applies to your device under
the aforementioned link.
2. Covered Products
This Travelling Warranty Service applies only to Huawei‘s HUAWEI Devices.
These are the following devices:
- P40pro
- P40
- P40lite (5G)
- Matepad pro
(“HUAWEI Devices”)
HUAWEI reserves the right to add, change or rename the HUAWEI Devices at any time.
- P40pro
- P40
- P40lite (5G)
- Matepad pro
(“HUAWEI Devices”)
HUAWEI reserves the right to add, change or rename the HUAWEI Devices at any time.
3. Eligibility
A consumer is entitled to claim this Travelling Warranty Service for HUAWEI
Devices purchased in one of the following countries during the Purchase Period (defined below):
- EU member states
- Iceland, Liechtenstein, United Kingdom, Austrlia, Turkey, Canada, Ukraine, Norway, Israel, Northern North Macedonia, Moldova, Serbia, Bosnia and Herzegovina, Montenegro, and Albania.
- EU member states
- Iceland, Liechtenstein, United Kingdom, Austrlia, Turkey, Canada, Ukraine, Norway, Israel, Northern North Macedonia, Moldova, Serbia, Bosnia and Herzegovina, Montenegro, and Albania.
4. Purchase Period
This Travelling Warranty Service is only applicable to HUAWEI Devices purchased between the 27th
March 2020 and 27th March 2022 (“Purchase Period”).
5. Benefits of the Travelling Warranty Service
If and to the extent that this Travelling Warranty Service applies to your
HUAWEI Device, in addition to the terms and conditions of the Warranty, you may also claim the
warranty services in Mainland China in accordance with the Warranty where you purchased the HUAWEI
Device. A list of the additional service centres for this Travelling Warranty Service in Mainland
China is available at the following address:
| No. | Province | City | Store Name |
| 1 | Anhui | Hefei | Huawei Customer Service Center, Huizhou Avenue Store |
| 2 | Anhui | Hefei | Huawei Customer Service Center, Hefei Baili Center Store |
| 3 | Beijing | Beijing | Huawei Customer Service Center, Beijing Dongzhimen Donghuan Plaza Store |
| 4 | Beijing | Beijing | Huawei Customer Service Center, Beijing Wudaokou Store |
| 5 | Beijing | Beijing | Huawei Customer Service Center, Beijing Xuanwu Store |
| 6 | Fujian | Fuzhou | Huawei Customer Service Center, Fuzhou Guanya Plaza Store |
| 7 | Fujian | Fuzhou | Huawei Customer Service Center, Fuzhou Taijiang Baolong Plaza Store |
| 8 | Fujian | Xiamen | Huawei Customer Service Center, Xiamen Intime Department Store International Trade Center Store |
| 9 | Gansu | Lanzhou | Huawei Customer Service Center, Lanzhou Fangcaoyuan Store |
| 10 | Guangdong | Zhuhai Shi | Huawei Customer Service Center, Zhuhai, Gree Plaza Store |
| 11 | Guangdong | Guangzhou | Huawei Customer Service Center, Guangzhou Zhujiang New Town Winter Plaza Store |
| 12 | Guangdong | Dongguan | Huawei Customer Service Center, Dongguan Dongcheng Store |
| 13 | Guangdong | Guangzhou | Huawei Customer Service Center, Guangzhou Haizhu City Store |
| 14 | Guangdong | Guangzhou | Huawei Customer Service Center, Guangzhou Fengxing Plaza Store |
| 15 | Guangdong | Shenzhen | Huawei Customer Service Center, Shenzhen Coastal City Store |
| 16 | Guangdong | Shenzhen | Huawei Customer Service Center, Shenzhen , Huaqiang Bei Hualianfa Store |
| 17 | Guangdong | Shenzhen | Huawei Customer Service Center, Shenzhen , Tian An Cloud Park Store |
| 18 | Guangdong | Shenzhen | Huawei Customer Service Center, Shenzhen Vientiane Store |
| 19 | Guangdong | Shenzhen | Huawei Customer Service Center, Shenzhen,Tian An Cloud Park Beta Store |
| 20 | Guangxi | Nanning | Huawei Customer Service Center, Nanning,Sanqi Plaza Store |
| 21 | Guizhou | Guiyang | Huawei Customer Service Center, Guiyang, Taiwan Tower Store |
| 22 | Hainan | Haikou | Huawei Customer Service Center, Haikou Jinghuacheng Store |
| 23 | Hebei | shijiazhuang | Huawei Customer Service Center, Shijiazhuang Lehui City Store |
| 24 | Hebei | shijiazhuang | Huawei Customer Service Center, Shijia Zhuang Xin Branch International Plaza Store |
| 25 | Hebei | Langfang | Huawei Customer Service Center, Langfang Guangyang Zheshang Plaza Store |
| 26 | Henan | Zhengzhou | Huawei Customer Service Center, Zhengzhou Jinshui East Road Store |
| 27 | Henan | Zhengzhou | Huawei Customer Service Center, Zhengzhou People's Park Store |
| 28 | Heilongjiang | Harbin | Huawei Customer Service Center, Harbin Garden Street Store |
| 29 | Heilongjiang | Harbin | Huawei Customer Service Center, Harbin Customs Street Store |
| 30 | Hubei | Wuhan | Huawei Customer Service Center, Wuhan Optical Valley Store |
| 31 | Hubei | Wuhan | Huawei Customer Service Center, Wuhan Jiefang Avenue Store |
| 32 | Hunan | Changsha | Huawei Customer Service Center, Changsha Furong Zhonglu Store |
| 33 | Hunan | Changsha | Huawei Customer Service Center, Changsha West Bus Station Store |
| 34 | Jilin | Changchun | Huawei Customer Service Center, Changchun, People's Street Center Store |
| 35 | Jiangsu | Suzhou | Huawei Customer Service Center, Kunshan World Trade Center Store |
| 36 | Jiangsu | Nanjing | Huawei Customer Service Center, Nanjing Catherine Plaza Center Store |
| 37 | Jiangsu | Nanjing | Huawei Customer Service Center, Nanjing Lianhuaqiao Store |
| 38 | Jiangsu | Suzhou | Huawei Customer Service Center, Shilu Store in Suzhou |
| 39 | Jiangxi | Nanchang | Huawei Customer Service Center, Causeway Bay Plaza, Honggu, Nanchang |
| 40 | Jiangxi | Nanchang | Huawei Customer Service Center, Nanchang Juzi Road Store |
| 41 | Liaoning | Shenyang | Huawei Customer Service Center, Shenyang, XiaobeiguanStreet Store |
| 42 | Liaoning | Shenyang | Huawei customer service center, Shenyang, Bailian Shopping Center Store |
| 43 | Liaoning | Dalian | Huawei Customer Service Center, Dalian Xi'an Road Store |
| 44 | Inner Mongolia | Hohhot | Huawei Customer Service Center, Hohhot, Wanda Plaza Store |
| 45 | Ningxia | yinchuan | Huawei Customer Service Center, Yinchuan South Gate Square Store |
| 46 | Qinghai | Xining | Huawei Customer Service Center, Xinning Xinhua Shopping Store |
| 47 | Shandong | Jinan | Huawei Customer Service Center, Jinan, Baotuquan North Road Store |
| 48 | Shandong | Qingdao | Huawei Customer Service Center, Li Cang Pedestrian Shopping Street Store |
| 49 | Shandong | Yantai | Huawei Customer Service Center, Yantai Nanda Street Store |
| 50 | Shandong | Qingdao | Huawei Customer Service Center, Qingdao Central Business area Store |
| 51 | Shanxi | Taiyuan | Huawei Customer Service Center, Taiyuan, Pingyang Road Store |
| 52 | Shanxi | Taiyuan | Huawei Customer Service Center, Taiyuan, Changzhi Road Store |
| 53 | Shaanxi | Xi'an | Huawei Customer Service Center, Xi'an Hi-Tech Golden Eagle Store |
| 54 | Shaanxi | Xi'an | Huawei Customer Service Center, Xi'an East Street Store |
| 55 | Shanghai | Shanghai | Huawei Smart Living Museum, Shanghai Aegean Store |
| 56 | Shanghai | Shanghai | Huawei Customer Service Center, Shanghai Lianhua International Store |
| 57 | Shanghai | Shanghai | Huawei Customer Service Center, Shanghai Caoxi North Road Store |
| 58 | Shanghai | Shanghai | Huawei Customer Service Center, Shanghai Zhongrong Building Store |
| 59 | Sichuan | Chengdu | Huawei Customer Service Center, Chengdu, Liangjiaxiang Store |
| 60 | Sichuan | Chengdu | Huawei Customer Service Center, Chengdu Branch, Huabei Road Store |
| 61 | Tianjin | Tianjin | Huawei Customer Service Center, Tianjin International Shopping Mall Store |
| 62 | Tibet | lhasa | Huawei Customer Service Center, Lhasa，Tianhai Road Store |
| 63 | Xinjiang | Urumqi | Huawei Customer Service Center, Dianlin Road, Urumqi Store |
| 64 | Yunnan | Kunming | Huawei Customer Service Center, Kunming Tangzixiang Store |
| 65 | Yunnan | Kunming | Huawei Customer Service Center, Kunming Nanya Store |
| 66 | zhejiang | Ningbo | Huawei Customer Service Center, Ningbo Tianyi Store |
| 67 | zhejiang | Hangzhou | Huawei Customer Service Center, Hangzhou Fengqi East Road Store |
| 68 | zhejiang | Hangzhou | Huawei Customer Service Center, Hangzhou Jiefang Road Store |
| 69 | Chongqing | Chongqing | Huawei Customer Service Center, Chongqing Guanyinqiao Store |
| 70 | Chongqing | Chongqing | Huawei CustomerService Center, Chongqing Daping Store |
| 71 | Chongqing | Chongqing | Huawei Customer Service Center, Jiefangbei Store in Chongqing Store |
Participating service centres may be updated from time to time by HUAWEI.
For an updated list please visit here:
[LINK].
6. Coverage of the Travelling Warranty Service
The Travelling Warranty Service provides the same coverage and warranty
services as the Warranty that applies to the purchased device, with the following special
conditions:
6.1 In deviation from the Warranty, the conusmer cannot return the HUAWEI
Device in Mainland China.
6.2 For warranty services not covered by the Warranty (out-of-warranty), the
service centre may offer additional services based on the laws, regulations and offers for Mainland
China. The laws and service conditions of the country where the customer purchased the HUAWEI
Devices do not apply in relation to such additional services.
6.3 Software updates concerned with warranty service will be in line with the
country where the consumer purchased the HUAWEI Device.
7. Applicability of the Warranty
The terms and conditions of the Warranty apply accordingly unless otherwise
provided in the terms and conditions of this Travelling Warranty Service. This includes in
particular the coverage of the Warranty as well as exclusions, procedure of the Warranty, your
responsibility and the limitation of HUAWEI’s liability.
If any provision of these terms and conditions is held invalid by any law,
rule, order or regulation of any government, or by the final determination of any court of a
competent jurisdiction, such invalidity shall not affect the enforceability of any other provisions
not held to be invalid.
8. Applicable Law
This Travelling Warranty Service shall be subject to the same law as the
Warranty.