Unable to send or receive Multimedia message (MMS)
Applicable products: Smartphone
Applicable products:
Applicable system:
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  • Double check APN settings. You have to receive APN settings from provider automatically. If these settings incorrect, add APN manually (Settings - Wireless & Networks - Mobile networks - Access Point Names). 2 APN profiles must be created (one for internet access, second for MMS). Usually MMS settings from provider contains APN server, login, password, MMSC address (sometimes proxy and port)
  • Internet connection is mandatory.
  • Mobile network currently overloaded or mobile network reception is poor. Please try again later or change your location (e.g. indoors come up to windows)
  • MMS denied by provider's MMS center. Recipient number could be invalid or MMS entire size exceeds maximum size, allowed by mobile service provider (usually 300 Kb)
  • Balance is unsufficient to send MMS.
  • Low storage space. Remove some cache / temporary files / unneccesary applications
  • Restart your handset
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