Forgot the encryption password for a backed-up file

1. How to retrieve the encryption password for backed-up files

2. The system notifies me that I have entered the wrong password when I try to restore the files that are backed up and encrypted before restoring my phone to its factory settings.

3. The system notifies me that I have entered the wrong password when I try to restore the encrypted backed-up files.

1. How to retrieve the encryption password for backed-up files

You will not be able to access the backed-up files without the encryption password.

If you have set a password security question, retrieve the password as prompted when you restore the backed-up files.

If you have not set a password security question and forgotten the password, you will not be able to restore the backed-up files.

Note: Make sure you set a password security question and remember the encryption password.

2. The system notifies me that I have entered the wrong password when I try to restore the files that are backed up and encrypted before restoring my phone to its factory settings.

This is due to encryption algorithm incompatibilities between different app versions when you use a later version of the Backup app to back up data before restoring your phone to its factory settings. Upgrade the Backup app to the latest version and try again.

3. The system notifies me that I have entered the wrong password when I try to restore the encrypted backed-up files.

• If the Backup app has not been updated after you encrypt the backed-up files, the password might be wrong. Confirm your password and try again.
• If the Backup app has been updated after you encrypt the backed-up files, restore your phone to its factory settings, and try again.