The Wi-Fi network list is not displayed in Guest mode

Applicable products： HUAWEI P smart Pro，HUAWEI P40 lite(dual sim card 6gb+128gb)，HUAWEI nova 10 Pro(256gb single sim card、256gb dual sim card)，HUAWEI nova 10(256gb dual sim card、128gb single sim card、128gb dual sim card)，HUAWEI nova 10 SE(8gb+128gb)，HUAWEI nova 9 SE(6gb+128gb single sim card、8gb+128gb dual sim card、8gb+128gb single sim card)，HONOR 9S，Honor View 20(dual sim card 6gb+128gb、dual sim card 8gb+256gb)，HUAWEI P30 lite(dual sim card 6gb+256gb、single sim card 6gb+256gb、dual sim card 4gb+64g、single sim card 4gb+128gb、dual sim card 4gb+128gb)，HUAWEI Y9s(huawei p smart pro dual sim card 6gb+128gb)
Applicable system: Unrelated to OS version
Applicable products：
Applicable system:
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The Wi-Fi network list is not displayed in Guest mode

Problem:

After switching to Guest mode, the Wi-Fi network list is not displayed in the system Wi-Fi settings screen, and there is a prompt indicating that you don't have the permission to change the Wi-Fi network.

Cause:

Cause: A guest doesn't have the permission to switch to a different Wi-Fi network, and therefore the Wi-Fi network list will not be displayed when you are using your phone in Guest mode. After you exit Guest mode, the Wi-Fi network list will be displayed as normal.

Solution:

If you want to view the list of available Wi-Fi networks, go to Settings > Users & accounts > Users and switch to Owner mode.

4.2.3 The phone cannot find a Wi-Fi hotspot

Check whether all Wi-Fi hotspots cannot be found (the Wi-Fi list is empty) or a specific Wi-Fi hotspot cannot be found.

1. No Wi-Fi can be found (the Wi-Fi network list is empty).

  1. The Wi-Fi network list is empty and there is a prompt indicating that you don't have permission to change the Wi-Fi network

    You have switched to Guest mode, which doesn't have permission to switch to a different Wi-Fi network, and therefore the Wi-Fi network list will not be displayed when you are using your phone in Guest mode. To resolve this issue, switch back to Owner mode and connect to another Wi-Fi network.

    To do so, go to Settings > Users & accounts > Users and switch to Owner mode.

  2. The Wi-Fi network list is empty and there is no prompt
  • Check that your phone is within the coverage of the Wi-Fi network.

Use another phone/tablet to search for Wi-Fi networks.

① If other devices cannot find the Wi-Fi network either, it indicates that there is no Wi-Fi network coverage. Check the Wi-Fi router or use mobile data.

② If other devices can find the Wi-Fi network, troubleshoot the issue.

  • Check whether the Wi-Fi switch is enabled on the phone.

Swipe down from the status bar and turn on the Wi-Fi switch. If Wi-Fi has been enabled, turn off the switch and turn it on again.

Note: If Wi-Fi cannot be enabled or disabled, or the switch is grayed out, see Unable to enable or disable Wi-Fi.

  • Reset network settings.

Go to Settings > System > Reset > Reset network settings (or search for "Reset network settings" on the system settings screen).

Note: Resetting network settings will clear all your phone's Wi-Fi and Bluetooth data.

A specific Wi-Fi network cannot be found

If a specific Wi-Fi network cannot be found, use another phone/tablet to search for the Wi-Fi network, and troubleshoot the issue based on the following:

1. The Wi-Fi network still cannot be found on other devices.

1.1 Check whether the Wi-Fi router works properly.

If the router has been used for a long time, restart it and try again.

1.2 Check whether the router has hidden its Wi-Fi name.

If the router has hidden its Wi-Fi name, the downstream device will not be able to find it.

Disable the hotspot hiding function of the router or manually add a network on your phone. (To manually add a network, access the Wi-Fi network list, add a network, and then enter the name and password of the network.)

1.3 If the issue persists, your router or Wi-Fi network may be abnormal. Contact your carrier to check the network status or restore your router to its factory settings.

2. The Wi-Fi network can be found on other devices.

2.1 Check whether a third-party app is used to search for the Wi-Fi network.

(If the system Wi-Fi function is used, troubleshoot the issue by referring to section 2.2.)

This issue will occur when a third-party Wi-Fi app, such as WiFi Master Key, is unable to obtain your phone's location.

① Swipe down from the status bar to open the notification panel, and turn on the Location switch.

② Open Settings, search for and touch Permissions, select Permissions, then touch Location or Access location info to check whether the app in question has been granted the permission.

③ Check whether the Wi-Fi network can be found on your phone's system settings. If so, the issue lies with the third-party app. In this case, update the app on Huawei AppGallery or use a similar app instead.

2.2 Check the device edition.

Wi-Fi channels will vary depending on countries and regions, resulting in the Wi-Fi function of different editions of the same device being restricted by countries and regions.

For example, if you are using a Chinese edition phone outside China or an international edition phone in China, it is recommended that you insert a local SIM card to register with the local network and then search for Wi-Fi hotspots.

2.3 Check whether the frequency band of the Wi-Fi hotspot is consistent with that selected on the phone.

① Search for keywords such as "Model and Wi-Fi frequency band" in WeKnow to check the frequency bands supported by the phone.

② Check the frequency band set on the phone and on the router. If your phone only supports 2.4 GHz Wi-Fi, it will not be able to detect 5 GHz Wi-Fi hotspots. In this case, switch the Wi-Fi hotspot to the 2.4 GHz frequency band and try again.

(To set a common router, go to the router configuration screen, access the general settings screen or router settings screen, and then select the required frequency band.)

2.4 Change the frequency band and channel settings of the router.

① If the frequency band is 2.4 GHz, select channels 1, 6, and 11.

② If the frequency band is 5 GHz, select channel 149.

(To set a common router, perform the following: Go to the router configuration screen, access the Wi-Fi channel or signal channel settings screen, and select the corresponding channel.)

For details about how to configure a Huawei router, refer to How to set the Wi-Fi channel of a Huawei router. For routers of other brands, consult the corresponding provider.

2.5 Check the Wi-Fi hotspot encryption mode of the router.

① If the encryption mode is set to Enhanced Open, WPA3 Personal, or WPA3 Enterprise, your phone may not be able to find the Wi-Fi network due to compatibility issues.

② Change the encryption mode to Open, Enhanced Open /Open, WPA2/WPA3 Personal or WPA2/WPA3 Enterprise and try again.

(To set a common router, perform the following: Go to the router configuration screen, access the Wi-Fi name and password settings screen, and select the required encryption mode.)

For details about how to configure a Huawei router, refer to How to set the Wi-Fi encryption mode of a Huawei router. For routers of other brands, consult the corresponding provider.

4. If the preceding operations cannot resolve the issue, collect the following information and contact senior engineers for further processing:

(1) Phone model

(2) System version

(3) Router brand and model

(4) Wi-Fi name

(5) Wi-Fi encryption mode

(6) Distance between the phone and the router

(7) Whether the Wi-Fi name of the router is hidden
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