AI Voice/HiVoice wakes up automatically on my HUAWEI phone
| AI Voice/HiVoice wakes up automatically on my HUAWEI phone |
AI Voice/HiVoice may wake up automatically on your phone if you accidentally say the wakeup phrase or press the Power button. Perform the following troubleshooting steps:
1. Check whether your device is connected to an external device, such as a Bluetooth headset
If your device is connected to an external device, such as a Bluetooth headset or wired headset, disconnect your device from the external device, then try again.
If your phone is connected to a wired headset, go to Settings, search for and touch AI Voice, and disable Wired control. (AI Voice versions that support Wired control: 21.0.14.305 )
2. Re-record the wakeup phrase
If your phone supports wakeup phrase customization, it is recommended that you record a new wakeup phrase in a quiet environment and avoid using frequently used words. To record a wakeup phrase, go to Settings, search for and touch Voice wakeup, and go to Wakeup phrase training or Wakeup phrase, and select Custom wakeup phrase to record a wakeup phrase again.
If you cannot find Custom wakeup phrase on your phone, it means your phone does not support this feature.
3. Disable AI Voice
If you do not want to use AI Voice any more, disable Wake with Power button and Voice wakeup.
- To enable Wake with Power button, press and hold the Power button for 1 second. To disable it, open Settings, search for and touch Wake with Power button, and disable Wake with Power button.
Only EMUI 9.1/Magic UI 2.1 and later versions support Wake with Power button.
- Open Settings, search for and touch Voice wakeup, and disable Voice wakeup.
4. If the issue remains unresolved
Call the Huawei customer service hotline for further assistance.