| My phone/tablet automatically updates the system or downloads the update package |
If the phone/tablet prompts the user to update the system, or automatically updates to the latest version, it may because Auto-download over Wi-Fi and Update overnight are enabled. Perform the following to troubleshoot:
1 If Auto-download over Wi-Fi is enabled
With Auto-download over Wi-Fi enabled by default, when the battery level is greater than 50% and the device is connected to a Wi-Fi network, it will automatically download the latest update packages, and prompt you to install the update when the download has completed. If you select to update manually, make sure that the device has sufficient power. The update cannot be performed if the battery level is lower than 20%.
If you do not want your device to automatically download the update packages, disable Auto-download over Wi-Fi by performing the following:
- EMUI 9.X or later: Open Settings, search for and access Software update, touch Settings in the upper right corner, and disable Auto-download over Wi-Fi.
- EMUI 8.X or earlier: Open Settings, search for and access System update, go to
> Update settings, and disable Auto-download over Wi-Fi.
If you have enabled Developer options, open Settings, search for and access Developer options, find Automatic system updates, and disable it.
2 If Update overnight is enabled
- The battery level is higher than 35% when not being charged, or higher than 10% while charging.
- Your device is not being used, and the screen is locked.
- Your device is powered on, and there is no active alarms within the next 30 minutes.
- Update overnight is disabled by default. On certain models, users can touch Continue on the Keep your software up to date screen to enable automatic update download, or touch Update manually to disable automatic update download.
- Update overnight is not available for certain models. If there is no such an option, it means that this feature is not supported.
- Update notification rules (Reply only to specific questions. Do not give a response before the specific question is asked.)
- If a version update is available and the update package is not yet downloaded, your device will send one notification per day, until you choose to download the update package.
- If the update package has been automatically downloaded and is not yet installed, your device will send one notification per day, for four days. After that, your device will send one notification every three/five/seven days, and then send one notification every seven days.
- If the update package has been manually downloaded and is not yet installed, your device will send one notification per day, until you install the update package.
Note: The preceding rules apply to regular update packages. For patch releases whose sizes generally range from several KB to several MB, they are released to improve system security, fix issues, or optimize system performance and power consumption. Therefore, you may receive multiple notifications within one day when a patch release is available. It is recommended that you update your device at your earliest convenience.
- Turn off the Update overnight switch:
- EMUI 9.X or later: Open Settings, search for and access Software update, go to Settings in the upper right corner, and disable Update overnight.
- EMUI 8.X or earlier: Open Settings, search for and access System update, go to
> Update overnight, and disable Update overnight.
- Touch Remind me later to display the screen for entering the lock screen password.
After an update package has been downloaded and is not yet installed, the lock screen will ask whether you wish to perform an Update overnight. If you would like this feature to take effect, enter your lock screen password. If you do not need an overnight update, touch Remind me later in the upper right corner to access the normal lock screen.