Problems related to the SMS verification code
Applicable products:
Tablet,Smartphone
Applicable system:
Unrelated to OS version
Applicable products:
Applicable system:
Problems related to the SMS verification code |
Problems:
- You can't receive the SMS verification code.
- The system indicates that the entered SMS verification code is incorrect.
- The payment is completed before an SMS verification code is entered.
Solution:
Ensure that your phone has a good network connection. If the issue persists, provide the following information to Huawei(https://consumer.huawei.com/en/support/hotline/):
Phone number
HUAWEI ID
Purchase date
Device model (to check this, go to
)Huawei Mobile Services version (to check this, go to
)Transaction number (if the payment is successful, the transaction number can be found by going to
.)
Thanks for your feedback.