Unable to disable mobile data monitoring in Optimizer
Applicable products:
Tablet,Smartphone
Applicable system:
EMUI 10.0.1, EMUI 10.1.1, EMUI 14.2, EMUI 15.0, EMUI 9.1.1, EMUI 9.0.1, EMUI 8.0, EMUI 8.1, EMUI 9.0, EMUI 8.2, EMUI 9.1, EMUI 10.0, EMUI 10.1, EMUI 11.0, HarmonyOS 3.1, HarmonyOS 4.0, HarmonyOS 4.3, HarmonyOS 4.2, Magic UI 3.0.1, Magic UI 3.1.1, HarmonyOS 3.0, Magic UI 2.0, Magic UI 2.0.1, Magic UI 3.0, Magic UI 2.1, Magic UI 2.1.1, Magic UI 4.0, Magic UI 3.1, HarmonyOS 2.0, HarmonyOS 2.0.1
Applicable products:
Applicable system:
Unable to disable mobile data monitoring in Optimizer |
Problem:
After the user goes to More data settings or in the upper right corner, and sets the Data limit in Data plan settings, mobile data monitoring can't be disabled.
Cause:
Mobile data monitoring takes effect once the Data limit has been set, and can't be disabled via switch settings.
Solution:
You can clear the Optimizer data to disable mobile data monitoring, by performing the following:
Open Settings, then search for and access Apps. Go to Optimizer>Storage > CLEAR DATA
This operation will clear other settings of Optimizer and you need to reset them. Exercise caution when performing this operation.
Thanks for your feedback.