If Add friends doesn't work when you shake the kids watch, or the other party's watch can't be identified, perform the following steps:

 

• Shaking to add friends is only available on HUAWEI kids watches.
• Shaking to add friends requires that the two kids watches are placed within two meters of each other.

1. Ensure that the network connection is normal and try again. You can check whether the watch can be located by opening the HUAWEI FamCare app and touching Protection. If the watch can be located, it indicates that the network connection is normal.
2. Ensure that the HUAWEI FamCare app and watch are running their latest versions. If not, update them and try again.
   

   Shaking to add friends only works between two watches. It is recommended that you do not use this feature when there is signal interference from too many watches nearby, and that you place the two target watches close to each other.

If none of the above solved the problem, call the Huawei customer service hotline for further assistance.