[HUAWEI] Basketball tracking data is inaccurate on my band
Applicable products: HUAWEI Band 4e
Applicable system: Unrelated to OS version
Applicable products:
Applicable system:
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[HUAWEI] Basketball tracking data is inaccurate on my band

Cause

The following factors may affect basketball tracking:

  • Research suggests that the majority of basketball players tend to exhibit a preference for either their right or left leg when jumping. This phenomenon can impact the accuracy of collected jumping-related data, such as the vertical leap and hang time.
  • Various factors, including the court ground surface, physical contact with other players, and the snugness of the band, can affect basketball performance data.

Solution

We recommend that you perform the following operations to ensure higher data accuracy:

  • Wear your device snugly and in the correct direction on the basketball shoe on your jumping foot.

    The following figures show the proper wearing method.

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.

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