The Reset all settings and Reset network settings buttons on my HUAWEI phone/tablet are unavailable

Applicable products： Tablet，Smartphone
Applicable system: EMUI 13.0, EMUI 15.0, HarmonyOS 4.0, HarmonyOS 3.1, HarmonyOS 4.3, HarmonyOS 4.2, HarmonyOS 3.0, HarmonyOS 2.1, HarmonyOS 2.0, HarmonyOS 2.0, EMUI 12.0, HarmonyOS 2.0.1
Applicable products：
Applicable system:

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The Reset all settings and Reset network settings buttons on my HUAWEI phone/tablet are unavailable

Problem:

After the user goes to Settings > System & updates > Reset on their device, they find that the Reset all settings and Reset network settings options cannot be selected, as shown in the following figure.

Cause:

  1. Your phone/tablet may be a customized device, for example, a phone/tablet purchased and distributed by a company or school.
  2. An installed third-party management and control app may have been activated.

Solution:

The device is industry-customized.

An installed third-party management and control app has been activated.

Contact the device distributor or supplier.

Method for determining whether a device is industry-customized:

  1. Check whether the startup logo and animation are customized. (Non-customized startup logo is "EMUI".)
  2. Go to Settings > About phone/About tablet and check whether there is content related to enterprise customization.

Open Settings, search for and access Device administrators, and deactivate the activated non-preset apps.

If the issue persists

If the issue persists or you encounter any difficulties, please call the Huawei customer service hotline for assistance.

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