Problem

• The SoundBar of HUAWEI MateView GT does not respond to touch control. Sliding on it fails to adjust the volume level.
• The SoundBar's speaker on HUAWEI MateView GT generates noises.
• The SoundBar's atmosphere light on HUAWEI MateView GT turns on abnormally or won't turn on.

Cause

• The user's finger does not leave the touch area on the SoundBar after tapping the area to open the speaker volume settings screen.
• The power socket is not properly grounded.
• The cable for projection is not properly connected.

Solution

1. Operate with one finger: Tap the touch area on SoundBar to open the speaker volume settings screen. Then tap or swipe left or right on the SoundBar touch area with one finger to adjust the volume.

   

2. Replace the power socket of the monitor and try again. Sockets that have been grounded incorrectly will cause the touch function to malfunction. (You are advised to use a high-quality socket that has been grounded correctly or a socket on the wall.)
3. Remove the cable for projection and insert it again.
4. Restore the monitor to its factory settings and ensure that light effects are enabled.
   1. Press the five-way joystick upward to open the OSD menu. On the OSD menu screen, press the five-way joystick (forward, rightward, or in other directions) to go to System settings > Reset > Yes, and press the five-way joystick upward to confirm. The monitor will then be restored to its factory settings.

      

   2. On the OSD menu screen, press the five-way joystick (forward, rightward, or in other directions) to go to GamingVision > Lighting effects, and set Lighting effects of the SoundBar to modes such as Static and Breathing.

      

5. Remove and then insert the power plug to restart the monitor.

If the issue persists

If the issue remains unresolved, feel free to contact Huawei after-sales personnel for assistance.