Unable to access the Internet after connecting to the Mobile WiFi via USB or Wi-Fi network
Applicable products：
Brovi 4G Mobile WiFi 3s，HUAWEI Mobile WiFi 2(（e5577-320）、（e5577-321）)，HUAWEI Mobile WiFi 3s，HUAWEI 4G Mobile WiFi 5，HUAWEI Mobile WiFi 2 Plus，HUAWEI 4G Mobile WiFi 3
Applicable system:
EMUI 10.0
Applicable products：
Applicable system:
| Unable to access the Internet after connecting to the Mobile WiFi via USB or Wi-Fi network |
- Check the settings of the Mobile WiFi and make sure you have not turned off Internet access.
- Check the signal strength and make sure the area where the Mobile WiFi is located has network coverage from your mobile data carrier.
- Check your network mode and make sure it matches the requirements of your mobile carrier.
- Make sure you have enough money in your account with your mobile carrier.
- Check your APN settings because some less well known carriers' APNs are not built into the software. In order to use the Mobile WiFi with these kinds of carriers' SIM cards, you may need to set up a new APN.
- If the DHCP service is not activated and the client obtains the IP address dynamically, the client may fail to access the network. In this case, you need to enable the DHCP service on the web-based management page.
- Check whether you have exceeded the amount of mobile data you have for each month.
- Use a USB cable to connect to a computer for Internet access.
- If the problem persists, contact your carrier.
Thanks for your feedback.