| [HUAWEI] My watch/band fails to install a watch face or keeps displaying a message indicating that the watch face is being installed/downloaded |
To install watch faces on your watch/band, refer to Managing watch faces. If an installation error occurs, troubleshoot the issue based on the applicable scenario.
The Huawei Health app keeps displaying a message indicating that the watch face is being downloaded
- Generally, the download process may take a long time or even fail due to unstable network conditions. Switch to a different network or use Wi-Fi, and try again.
- Some exquisitely designed watch faces come in large sizes, and take more time to download. Please wait patiently.
The Huawei Health app keeps displaying a message indicating that the watch face is being installed
Due to unstable Bluetooth transmission or Bluetooth hardware restrictions, it takes a while for a watch face to be sent from the Huawei Health app to your watch/band, and the message "Installing" is always displayed. Please wait patiently or try again.
The Huawei Health app displays an installation failure message or my watch/band displays the message "Max. number of watch faces reached"
If you have installed a lot of watch faces, the storage space of your watch/band may be insufficient, causing the watch face installation to fail or your watch/band to display a message indicating that the number of watch faces has reached the upper limit.
- It is recommended that you delete some infrequently used watch faces and try again.
- Restart your watch/band and phone, and try again.
- Uninstall the Huawei Health app, reinstall it, and try again.
Before uninstalling the Huawei Health app, go to Huawei Health > Me > Privacy management, and toggle on Sync personal info to cloud, Sync fitness data to cloud, and Sync health data to cloud. Then return to the Me screen, go to Settings > Sync data manually, touch SYNC, and wait until the progress reaches 100%.
If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. We will do our best to address your needs.