Problem

Error code C1 is displayed when the printer is working.

Cause

• The upper cover, front cover, or rear cover is not properly closed.

• The printer sensor is faulty.

Solution

1. Check whether the upper cover, front cover, and rear cover of the printer are properly closed. If not, close them and check whether the problem is solved.
   • If the upper cover is not properly closed, press the button on the upper cover to open the cover, and then close it again.
     

     Press the scanner dock to close the upper cover.

     Figure 1. The upper cover is open.
     Figure 2. The upper cover is closed properly.
   • If the front cover is not properly closed, open the front cover and close it again.
     Figure 3. The front cover is not properly closed.
     Figure 4. The front cover is closed properly.
   • If the rear cover is not properly closed, open the rear cover and close it again.
     Figure 5. The rear cover is not properly closed.
     Figure 6. The rear cover is closed properly.
2. If the issue persists after you close the upper cover, front cover, and rear cover of the printer, restart the printer.

If the issue persists, feel free to call the Huawei consumer service hotline for assistance.

To learn more

Paper jam occurs or the error code bA/bb/bC/bd/bE/bF/C0 is displayed