What should I do if HUAWEI AppGallery unexpectedly exits or cannot be opened on my phone/tablet?

Applicable products： Tablet，Smartphone
Applicable system: Unrelated to OS version
Applicable products：
Applicable system:
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What should I do if HUAWEI AppGallery unexpectedly exits or cannot be opened on my phone/tablet?

Perform the following:

  1. If the issue occurs after you have updated your device's system, open the official HUAWEI AppGallery website, touch the profile picture in the top right corner, download the latest version of HUAWEI AppGallery, and try again.
  2. Clear the cache and data of HUAWEI AppGallery and try again. To clear the cache and data, go to:

    Settings > Apps/Apps & notifications > Apps > AppGallery > Storage > Clear cache/Clear data

  3. Uninstall updates for HUAWEI AppGallery for it to be restored to its factory version and see if it works properly. To uninstall updates, go to:

    Settings > Apps/Apps & notifications > Apps > AppGallery > Uninstall updates

If HUAWEI AppGallery works properly, go to AppGallery > Me > Check for updates and update it to the latest version.

If the issue persists, contact Huawei customer service in your region and provide your system logs for assistance.

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