My HUAWEI Sound Joy cannot be charged

Problem:

The HUAWEI Sound Joy cannot be charged.

Cause:

1. There is a problem with the software.
2. The speaker temperature is too high when music is played at a large volume. In this case, battery protection is triggered to stop the charging.
3. The Type-C cable is damaged.
4. Some of the speaker's components are damaged.

Solution:

1. You are advised to update the software to the latest version.
2. Lower the playback volume or stop the playback until the charging is complete.
3. Use a standard Type-C cable or other cables for charging.
4. Take the device and proof of purchase to an authorized Huawei service center for inspection. If the problem arises due to hardware issues (product quality or performance issues), the agent will replace the device for you based on the after-sales procedure.