FAQs about package activation of Tiantong Satellite Communications

Package activation

How can I activate the Tiantong Satellite Communications service?

You'll need to activate certain China Telecom packages before using Tiantong Satellite Communications. For details about available packages and tariffs, please contact China Telecom via hotline or the China Telecom app, or visit a China Telecom store.

Can I activate the service when no network is available?

No, the service subscription requires a network. For details about available packages, please contact China Telecom.

Can I subscribe to the service using a number ported to China Telecom?

For service subscription issues, please contact China Telecom.

Package fee

Questions about the fee of the Tiantong Satellite Communications service

The Tiantong Satellite Communications service is a carrier service. For details about the package, please contact China Telecom.

How can I query the call fee and balance when there is no network connection? How to top up?

You can query the call fee and top up the account only when the network is available.

Package activation failure

What can I do if a package activation fails?

The Tiantong Satellite Communications service is a carrier service. For details about the subscription, please contact China Telecom.

Why does my phone display a message indicating that my SIM card is not supported?

If the system displays a message indicating that the SIM card is not supported, the SIM card may not match the service. In this case, contact China Telecom to replace the SIM card.

What can I do if I have activated the Tiantong Satellite Communications service in the China Telecom app but an activation failure message displays during usage?

If your SIM card is successfully subscribed to a service package in the China Telecom app but, during connection, a message is displayed indicating that the Tiantong service is not successfully subscribed, contact China Telecom for further assistance.

Can I use the service without activating a package?

You cannot use the Tiantong Satellite Communications service if you have not activated a package. For details, please contact China Telecom.

Network access failure after the first use of the package that has been successfully subscribed to

1. Ensure that the device is used in an open outdoor area.

2. There may be a delay in subscribing to the package. You are advised to wait for a while and try again, or contact the carrier's customer service to check whether the subscription is successful.

3. If the fault persists, replace the SIM card and try again.

Package activation

How can I activate the Tiantong Satellite Communications service?

China Unicom's Tiantong Satellite Communications package is only available in some provinces. For more information, please contact China Unicom via hotline or the China Unicom app, or visit a China Unicom store.

Package activation

How can I activate the Tiantong Satellite Communications service?

China Mobile's Tiantong Satellite Communications package is only available in some provinces. For more information, please contact China Mobile via hotline or the China Mobile app, or visit a China Mobile store.

Package activation

How can I activate the Tiantong Satellite Communications service?

You'll need to activate certain packages before using Tiantong Satellite Communications. For details about available packages and tariffs, please contact the carrier via hotline or the carrier's online store app, or visit a carrier store.

Can I activate the service when no network is available?

You can activate the service only when the network is available.

Package fee

Questions about the fee of the Tiantong Satellite Communications service

The Tiantong Satellite Communications service is a carrier service. For details about the package, please contact the carrier.

How can I query the call fee and balance when there is no network connection? How to top up?

You can query the call fee and top up the account only when the network is available.

Package activation failure

What can I do if a package activation fails?

The Tiantong Satellite Communications service is a carrier service. If you are unable to activate a package, please contact your carrier.

Why does my phone display a message indicating that my SIM card is not supported?

If the system displays a message indicating that the SIM card is not supported, the SIM card may not match the service. In this case, contact your carrier to replace the SIM card.

What can I do if I have activated the Tiantong Satellite Communications service in the China Telecom app but an activation failure message displays during usage?

If your SIM card is successfully subscribed to a service package in the China Telecom app but, during connection, a message is displayed indicating that the Tiantong service is not successfully subscribed, contact China Telecom for further assistance.

Can I use the service without activating a package?

You cannot use the Tiantong Satellite Communications service if you have not activated a package. For details, please contact your carrier.

Package activation

How can I activate the Tiantong Satellite Communications service?

You'll need to activate certain carrier packages before using Tiantong Satellite Communications. For details about available packages and tariffs, please contact your local carrier.

Can I activate the service when no network is available?

No, the service activation requires a network. For details about available packages, please contact your local carrier.

Why do I need to activate international roaming services before activating Tiantong Satellite Communications?

If you have any questions about service activation and available packages, please contact your local carrier.

Package fee

Questions about the fee of the Tiantong Satellite Communications service

The Tiantong Satellite Communications service is a carrier service. For details about the package, please contact your local carrier.

How can I query the call fee and balance when there is no network connection? How to top up?

The Tiantong Satellite Communications service is a carrier service. For details about the package, please contact your local carrier.

Package activation failure

What can I do if a package activation fails?

The Tiantong Satellite Communications service is a carrier service. If you are unable to activate a package, please contact your local carrier.

Why does my phone display a message indicating that my SIM card is not supported?

It indicates that your carrier may not support the service. In this case, please contact your local carrier.

What can I do if I have activated the Tiantong Satellite Communications service in the China Telecom app but an activation failure message displays during usage?

If your SIM card is successfully subscribed to a service package in your carrier's app of the carrier but, during connection, a message is displayed indicating that the Tiantong service is not successfully activated, contact your local carrier for further assistance.

Can I use the service without activating a package?

You cannot use the Tiantong Satellite Communications service if you have not activated a package. For details, please contact your local carrier.