| The battery level of my HUAWEI phone/tablet drops when being charged |
If the battery level doesn't change or even keeps dropping while being charged, it may be because the charging speed is slower than the draining speed. Perform the following to troubleshoot:
Make sure you are using an official Huawei charger and USB cable.
When using unofficial chargers, data cables, or charging a phone/tablet by connecting it to a computer's USB port, the charging power may be less than the phone/tablet's power consumption, potentially leading to a situation where it doesn't charge or the battery level decreases even while charging.
It is recommended that you use the charger and data cable recommended by Huawei to charge your phone/tablet.
Check whether there are foreign objects in the data cable port or charging port, or whether the port is loose or in poor contact.
Make sure the charging port is clean and the port connection is stable before charging your phone/tablet.
Check whether any power-intensive apps are running on your phone/tablet when it is charging.
Power-intensive apps (such as camera, video recording, and game apps) running on your phone/tablet while it is charging may cause the phone/tablet to not charge or charge slowly.
If the issue persists
If the preceding solutions do not resolve the issue, back up your data and take your device, charger, and data cable to an authorized Huawei Customer Service Center for assistance.
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