Question 1

How do I find my newly purchased order number for the trade-in application?

Accepted Answer

To find your order number, please follow these steps:1-Log in to your account on our official HUAWEI Online Store website or My HUAWEI App.2-Go to the "Track order" section.3-Locate the specific order for which you need the order number.4-The order number should be displayed alongside the order details.If you placed an order without creating an account, please check your email confirmation, as the order number is typically included in the confirmation email we sent you upon placing the order. If you still can't find it, feel free to contact our customer support team for assistance.

Question 2

Which devices can I trade in?

Accepted Answer

You can trade in a variety of devices from different brands to receive cashback on your new purchases. If your device doesn't qualify for a trade-in value, you can still recycle it with us at no cost. The subsidy fees for trade-ins vary depending on the specific products you are trading in.

Question 3

How many devices I can trade-in?

Accepted Answer

You can trade-in up to 3 devices for each purchase order.

Question 4

How can I determine the value of my device?

Accepted Answer

The estimated value of your device will be automatically calculated by our online platform, using the grading criteria specified on our website. The final value will be determined after a thorough evaluation and will be communicated to you through WhatsApp for confirmation.

Question 5

After completing the order payment, what is the entire trade-in application process?

Accepted Answer

1-After receiving the product, the online trade-in application can be started.2-The trade-in application will be verified within 7 days of submission.3-Once verified, you will be contacted to schedule a pickup for your old devices.

Question 6

How can I trade in my old device after applying?

Accepted Answer

Upon a successful trade-in application, our partner will contact you via WhatsApp to arrange a pickup of your old device within 3-5 business days. After collecting your old device, a final evaluation will be conducted, and you will receive the final valuation for your confirmation. - If you accept this valuation, we will kindly ask you to provide your specified bank account, and you will receive the cash within 3 business days.- In case you decline the valuation, your old device will be returned to you within 3-5 business days.

Question 7

When will I receive the trade-in & top-up cashback if I purchase a new device online with a trade-in, and is it provided as cash or a coupon?

Accepted Answer

You will receive cash including your old device trade-in and the new purchase top-up upon the successful evaluation. Once you accept and confirm the final value amount, the cash equivalent will be deposited into your specified bank account within 3 business days.

Question 8

Can I get the cash instead of a bank transfer for the trade-in amount?

Accepted Answer

No, only bank transfer will be done for security reasons.

Question 9

What happens if the trade-in device condition when received does not match the condition declared on the website when submitting the trade in requisition application?

Accepted Answer

In the event that your trade-in device's condition differs from what you specified on the website, our trade-in partner will offer you a new value. If the new value does not meet your expectations, we will return your phone.

Question 10

What do I have to include with my old device?

Accepted Answer

We require the handset only. However, you can also include other accessories if you wish to dispose them without any change in the price or value of the evaluation.

Question 11

What should I do before handing over my old device to HUAWEI?

Accepted Answer

We recognize the importance of data privacy. 1- Back up your files, photos and other data. Remove the screen protector, phone case, SIM/memory card and all locks. 2- Then performing a factory reset on your device.Our authorized trade-in partner will re-format the device to ensure all personal data has been erased. The erased data cannot be recovered

Question 12

How will you handle my old devices?

Accepted Answer

Our trade-in partner will make an environmentally conscious choice, either by reselling the product or recycling its components and raw materials.

Question 13

What should I do if I can't find my old device listed?

Accepted Answer

If the specific model you wish to trade in is not listed, kindly provide us with the details and contact our customer support team for assistance.

Question 14

Can I trade-in my devices purchased in other countries?

Accepted Answer

Absolutely, we do accept devices purchased from other countries. Nevertheless, we are currently unable to accept China versions of phones for trade-ins. If you happen to encounter any issues with trading in devices from other countries, we will notify you separately.

Question 15

If decided to return my new device for a refund. Can I get my old trade-in device back?

Accepted Answer

If you have received the trade-in value of the old device, the transfer cannot be reversed.

Question 16

What if I have further inquiries?

Accepted Answer

We encourage you to join our WhatsApp group and to contact us with any related questions