HUAWEI Care Plus

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  • Mobile
  • Tablet
  • PC
  • Wearable
  • Audio

HUAWEI Care+ is a comprehensive assurance service product officially launched by HUAWEI. Includes accident protection service, extended warranty service,
battery replacement service, screen protection service.
Audio also includes loss care service for device.

2 Years
Two years accident-free

2 times
Accidental Damage Protection

1 time
Battery Replacement

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

Get 6 months HUAWEI Care+ free with HUAWEI Pura 70 series

1 time
Accidental Damage Protection

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is a comprehensive assurance service product officially launched by HUAWEI. Includes accident protection service, extended warranty service,
battery replacement service, screen protection service.
Audio also includes loss care service for device.

2 Years
Two years accident-free

2 times
Accidental Damage Protection

1 time
Battery Replacement

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is a comprehensive assurance service product officially launched by HUAWEI. Includes accident protection service, extended warranty service,
battery replacement service, screen protection service.
Audio also includes loss care service for device.

3 Years
Three years accident-free

2 times
Accidental Damage Protection

1 Year
Official Warranty *

1 time
Battery Replacement

Free Lifetime
Software Support

*Official Warranty means the device official warranty which is 2 Years, it will be extended to be 3 Years.

2 Years
Two years accident-free

2 times
Accidental Damage Protection

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is a comprehensive assurance service product officially launched by HUAWEI. Includes accident protection service, extended warranty service,
battery replacement service, screen protection service.
Audio also includes loss care service for device.

2 Years
Two years accident-free

2 times
Accidental Damage Protection

Free Lifetime
Software Support

1 Year
Accidental damage, peace of mind

1 time
Accidental Damage Protection

Free Lifetime
Software Support

Model and Price

HUAWEI Care+ is a comprehensive assurance service product officially launched by HUAWEI. Includes accident protection service, extended warranty service,
battery replacement service, screen protection service.
Audio also includes loss care service for device.

2 Years
Two years loss care, half price to buy

1 time 50% off
Loss Care for FreeBuds

2 times
Accidental Damage Protection

1 time
Battery Replacement

Free Lifetime
Software Support

1 Year
Official service, lifetime support

1 time 50% off
Loss Care for FreeBuds

1 time
Accidental Damage Protection

Free Lifetime
Software Support

Model and Price

How to Purchase?

Purchase at Experience Store

Purchase along with new device at Experience Store

Purchase Online

Insert the SN number, and click Continue

Frequently Asked Questions

  • 1. What is the difference between HUAWEI Care+ (1 Year) and HUAWEI Care+ (2 Years / 3Years)?
    HUAWEI Care+ (2 Years / 3Years) allow customer to repair their devices 2 times during 2 Years / 3 Years from purchasing date, also allow you to replace your battery for free during the second year if its capacity is less than 85%, for 3 Years, it includes one year extended warranty as well, while HUAWEI Care+ (1 Year) allow customer to repair their devices 2 times during 2 years from purchasing date with minimal repair fees.
    All repairs are with minimal repair fees (509 SAR for foldable screens, and 79 SAR for any other repair).
  • 2. How can I Purchase HUAWEI Care+?
    You can purchase HUAWEI Care+ with the new device, either from the offline stores or online store, for offline stores, you can ask the promotor after you purchase the device about the protection services HUAWEI Care+ and he will help you to raise a request and purchase it and link it to your device, while from online store, before you go to check out phase, you need to add HUAWEI Care+ from the added value services, or you also may purchase it during 14 days from buying the new device by Clicking Here, and enter your device SN number and the verification code, then choose HUAWEI Care+ (1 Year) or HUAWEI Care+ (2 Years / 3 Years) and complete the payment.
  • 3. How can I benefit from HUAWEI Care+?
    When you have any accidentally damaged part for your device, and you have successfully purchased HUAWEI Care+ for that device, you just need to visit any of the HUAWEI Authorized Customer Service Centers or contact us on 8001220888 to be served through free postal service, on that case, you only need to pay a minimal repair fees (SAR 509 for the foldable screens, and SAR 79 for any other repair).
  • 4. How can I query the HUAWEI Care+ I have purchased?
    You can check HUAWEI Care+ rights and services, please check it as following: MY HUAWEI App > Support > Quick Services > Benefits.
  • 5. What is the Loss Care for FreeBuds?
    It is a protection service against losing buds, it can be used only one time for a single bud to purchase a new bud instead of the lost one by 50% off from the single bud price.

+ Click to view Terms & Conditions

Terms & Conditions

HUAWEI Care+ is an official protection service provided by HUAWEI to HUAWEI devices which provide consumers with a protection to their devices form accidental damages such as drops, impacts, squeezes or water penetration through repairing the damaged part by HUAWEI 100% Original Spare Parts after paying the minimal required service fee.
HUAWEI Care+ covers HUAWEI Smart Phones, HUAWEI Tablets, HUAWEI Laptops, HUAWEI Audio Devices and HUAWEI Watches.

General Terms and Conditions:

1. HUAWEI Care+ is an official protection service which provided officially from HUAWEI to protect consumer HUAWEI devices against accident damages that are caused by accidents such as drops, impacts, squeezes or water penetration.

2. HUAWEI Care+ must be purchased either directly with the new devices or within 14 days from purchasing the new device.

3. HUAWEI Care+ covers devices which are purchased from official sales channels in Saudi Arabia.

4. After purchasing HUAWEI Care+, customer can check its device’s right from My HUAWEI App via: My HUAWEI App >> Support >> Quick Services >> Benefits.

5. To get benefit from HUAWEI Care+, customer need to visit or send his device to any authorized HUAWEI Service Center in Saudi Arabia.

6. There are multiple type of HUAWEI Care+ which cover HUAWEI devices for either 1 Year / 2 Years / or 3 Years.

Below are the breakdown of HUAWEI Care+ Terms and Conditions based on device type:

1- Smart Phones / Tablets:

1.1 HUAWEI Care+ provide consumers with repairs for their mobiles/tablets which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration.

1.2 There are two types of HUAWEI Care+ provided to mobiles/tablets, which are two years or one year.

1.3 HUAWEI Care+ (2 Years): Provide consumers with two repairs for their devices which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during 2 years from device’s purchasing date, a free battery replacement on the 2nd year of the service for the battery which its capacity is below than 85%, as well as free life-time software support.

1.4 HUAWEI Care+ (1 Year): Provide consumers with one repair for their devices which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during one year from device’s purchasing date as well as free life-time software support.

1.5 HUAWEI Care+ covers only one or two repairs during one or two years based on the purchased HUAWEI Care+ (2 Years) or HUAWEI Care+ (1 Year).

1.6 Consumer bear a minimal fees for repairing his device under the coverage of HUAWEI Care+, the minimal fees are SAR 509 to repair foldable screens & SAR 79 for any other repair.

1.7 Consumer can purchase HUAWEI Care+ with the new device as an attached protection service or within 14 days from purchasing date.

1.8 Customer can get benefit from this service from any HUAWEI Authorized Service Center in Saudi Arabia.

2- Laptops:

2.1 HUAWEI Care+ provide consumers with repairs for their laptops which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration.

2.2 There are two types of HUAWEI Care+ provided to laptops, which are 2 years or 3 years.

2.3 For 2 years, HUAWEI Care+ provide consumers with two repairs for their laptops which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during 2 years from device’s purchasing date.

2.4 For 3 years, HUAWEI Care+ provide consumers with two repairs for their laptops which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during 3 years from device’s purchasing date, free battery replacement on the 3rd year of the service for the battery which its capacity is below than 85%, one year extension of the official warranty period, so for laptops which have HUAWEI Care+ (3 Years), their official warranty will be 3 years, as well as free life-time software support.

2.5 HUAWEI Care+ covers only two repairs during two years or three years based on the purchased type of HUAWEI Care+ (2 Years) or HUAWEI Care+ (3 Years).

2.6 Consumer bear a minimal fees for repairing his device under the coverage of HUAWEI Care+, the minimal fees is SAR 79 for each repair.

2.7 Consumer can purchase HUAWEI Care+ with the new device as an attached protection service or within 14 days from purchasing date.

2.8 Customer can get benefit from this service from any HUAWEI Authorized Service Center in Saudi Arabia.

3- Audio:

3.1 HUAWEI Care+ provide consumers with repairs for their Freebuds which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration.

3.2 There are two types of HUAWEI Care+ provided to Freebuds, which are two years or one year.

3.3 HUAWEI Care+ (2 Years): provide consumers with two repairs for their Freebuds which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during 2 years from device’s purchasing date, a free battery replacement on the 2nd year of the service for the battery which its capacity is below than 85%, one-time Loss Care during the service period which allow customer to purchase a new bud instead of his lost one with only 50% of the bud price. (just one bud, right or left), free life-time software support.

3.4 HUAWEI Care+ (1 Year): provide consumers with two repairs for their Freebuds which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during 1 year from device’s purchasing date, one-time Loss Care during the service period which allow customer to purchase a new bud instead of his lost one with only 50% of the bud price. (just one bud, right or left), free life-time software support.

3.5 HUAWEI Care+ covers only one or two repairs during one or two years based on the purchased HUAWEI Care+ (2 Years) or HUAWEI Care+ (1 Year).

3.6 Consumer bear a minimal fees for repairing his device under the coverage of HUAWEI Care+, the minimal fees is SAR 79 for each repair or 50% of the bud price for the loss care.

3.7 Consumer can purchase HUAWEI Care+ with the new device as an attached protection service or within 14 days from purchasing date.

3.8 Customer can get benefit from this service from any HUAWEI Authorized Service Center.

4- Watches:

4.1 HUAWEI Care+ provide consumers with repairs for their Watches which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration.

4.2 There are two types of HUAWEI Care+ provided to Watches, which are two years or one year.

4.3 HUAWEI Care+ (2 Years): provide consumers with two repairs for their watches which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during 2 years from device’s purchasing date, as well as a free life time software support.

4.4 HUAWEI Care+ (1 Year): provide consumers with one repair for their watches which cover damages resulting from accidents such as drops, impacts, squeezes or water penetration during 1 year from device’s purchasing date, as well as a free life time software support.

4.5 HUAWEI Care+ covers only one or two repairs during one or two years based on the purchased HUAWEI Care+ (2 Years) or HUAWEI Care+ (1 Year).

4.6 Watch Straps are not applicable in this service.

4.7 Consumer bear a minimal fees for repairing his device under the coverage of HUAWEI Care+, the minimal fees is SAR 79 for each repair.

4.8 Consumer can purchase HUAWEI Care+ with the new device as an attached protection service or within 14 days from purchasing date.

4.9 Customer can get benefit from this service from any HUAWEI Authorized Service Center.

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