Ramadan Kareem丨HUAWEI Care+

Frequently Asked Questions

• 1. What is the difference between HUAWEI Care+(1-Year) and HUAWEI Care+(2-Year)?
  HUAWEI Care+(2-Year) allow customer to replace 2 damaged parts during the service period while HUAWEI Care+(1-Year) allow customer to replace only 1 damaged part during the service period.
• 2. How can I Purchase HUAWEI Care+?
  You can purchase HUAWEI Care+ with the new device, either from the offline stores or online store, for offline stores, you can ask the promotor after you purchase the device about the protection services HUAWEI Care+ and he will help you to raise a request and purchase it and link it to your device, while from online store,before you go to check out phase, you need to add HUAWEI Care+ from the added value services, or you also may purchase it during 3 days from buying the new device by Clicking Here, and enter your device SN number and the verification code, then choose HUAWEI Care+(1-Year) or HUAWEI Care+(2-Year) and complete the payment.
• 3. How can I benefit from HUAWEI Care+?
  When you have any accidentally damaged part for your device, and you have successfully purhcased HUAWEI Care+ for that device, you just need to visit any of the HUAWEI Authorized Customer Service Centers or contact us on 8001220888 to be served through free postal service, on that case, you only need to pay a minimal replacement fees (SAR 509 for the foldable devices, and SAR 79 for the rest of the devices).
• 4. How can I query the HUAWEI Care+ I have purchased?
  You can check HUAWEI Care+ rights and services, please check it as following: MY HUAWEI App > Support > Quick Services > Benefits