Contacts' names are not displayed in WhatsApp, while their phone numbers are displayed

Problem:

Contacts' names are not displayed in WhatsApp, while their phone numbers are displayed.

Solution:

1. Update WhatsApp to the latest version and make sure that you are using the official WhatsApp app.
2. Export WhatsApp contacts to the SIM card as follows:
   1. Go to Settings > Apps & services > Contacts, touch Import/Export > Export phone contacts to SIM, and select WhatsApp.

      

   2. Go to Import from SIM card > All > IMPORT.
3. Create a contact in the Contacts app. Open the Contacts app, touch Create new contact, and add and save the contact information.
4. The permission to access Contacts has not been enabled for WhatsApp. As a result, WhatsApp cannot obtain contact information. Go to Settings > Apps > Apps, touch WhatsApp, enable the Contacts permission, touch Force stop, return to the home screen, and open WhatsApp again.

If the issue remains unresolved or you encounter any difficulties, please contact the Huawei customer service hotline for assistance. Alternatively, back up your data, and bring your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.