Service Expert in Your Palm

1. The HiCare APP is a built-in service application for offering you a quick access to services.
2. It is a service entry point integrated with post return, reservation, online customer service and many other services.
3. You may open the HiCare APP for a specialized solution at one stroke in case of any handset issues.

Technique Recommendations

Provide techniques for scenarized and life-oriented products according to user demands, better making customers get proficient in their handsets

Service Support

Integrated with entry points for numerous after-sale services, offering all-round solutions for handset issues

Service Rights

Manage your device rights via the Huawei account, check the service progress and device status, thus enjoying a better service experience

Recommended Techniques

The techniques are essential for a new handset. You can learn about all the techniques for using it here.

Gallery Payment and security phone Management More

One-stop Service and Support

The handset offer crashes down but the user does not know whether it is a problem in software or hardware and how to solve it

Troubleshooying     Intelligent Detection     Guided Solutions

Instruct the user to find the cause step by step, quickly work out a solution and finally help the user to solve the problem

Tap for More Services

* Note, our services are different by countries and areas.

Service Centres Live Chat Hotline Send for Repair Repair Reservation Repair Progress Spare part prices Service policy More

Intelligent Detection

Detect a software/hardware problem in your handset automatically at one stroke, giving an advice for restoration

Upgrading for a Better Experience

Apply for the EMUI Beta version at one stroke, experiencing fresh new contents with a great fun earlier

Service Centres

Enable GPS positioning, with nearby outlets indicated automatically. Moreover, provide you with information on route, business hour and maintenance range, etc.

Personal Service Information

Check and manage your own personal information and device-specific information

Account Information Device Information

How to Find HiCare

Method I

Enable the HiCare APP on Your Desktop

Find the member service icon on the desktop of Huawei handsets, enter the application by clicking the icon

Method II

Use Hiboard to Search for HiCare

Click any blank space on the screen to display a search box, input "HiCare" to find it, then enter the application by clicking it.

Download the HiCare APP Immediately

Click the button below and start to download