Getting Started with VIP Service
Designed to provide consumers one stop for technical and software unbox support, our VIP Service helps you maximize the potential of your new HUAWEI devices that runs with our own mobile service, and it's competely free of charge.

Please find your nearby VIP Service Locations here.
Our VIP Service Includes:
Creating HUAWEI ID
  • Start your on-boarding journey with our VIP Service helping you to setup a HUAWEI ID and discover all the benefits that it brings.
Transfer Your Data
  • Seamlessly transfer your apps, contacts, photos, videos, calendars and more, from your old device to your new Huawei device with experts who know the best.
  • Click here for more details on how we will transfer your data.
Explore Huawei AppGallery
  • Get your favourite apps with professional assistance from our official app distribution platform.
  • Enjoy exclusive content, competitions, prize draws and rewards only for AppGallery users.
  • Click here for more details on how we will install apps on your device.
Find More Apps with Huawei Petal Search
  • Want more apps? Worry no more.
  • Huawei Petal Search - Find Apps is your gateway to million apps.
  • With our VIP Service, you will learn how to search, find and download all the apps you want with professional assistance and seamless experience.
  • Click here for more information about Petal Search - Find apps widget.
Enjoy Free Cloud Storage
  • Access your free cloud storage and sepcial offer with our VIP Service.
  • Safely store and manage your photos, contacts, notes and other important information on the cloud, and automatically sync data from any of your mobile devices.
  • Applicable phone models include HUAWEI P40 Pro and other new HUAWEI devices.
  • Cloud storage offer may vary by phone models.
  • Please refer to our smartphones for more information.
Applicable Models for VIP Service:
HUAWEI P40 Pro and other HUAWEI P40 series devices
Find Your Nearby VIP Service in Support App
Scan to go to HUAWEI Community
Scan to go to HUAWEI Community

Learn More about VIP Service

Learn More about VIP Service
1-888-5HUAWEI
(1-888-548-2934)
English: Mon-Sun 8:00--22:00(EST)
French: Mon-Fri 8:00--22:00(EST)

Learn More about VIP Service
Live Chat
English: Mon-Sun 8:00--22:00(EST)
French: Mon-Fri 9:00-21:00(EST)

Terms & Conditions

  1. The VIP Service is provided by Huawei Technologies (Canada) Co., Ltd.’s partners free of charge for consumers at designated VIP Service Stores as listed here subject to the following Terms & Conditions.
  2. The VIP Service aims at providing a better user experience with your new HUAWEI device. The VIP Service includes help and guidance with respect to your newly purchased HUAWEI device regarding:
    i. Unboxing your new device
    ii. Registering a HUAWEI ID and/or further steps initially required to start-up your device before its first use
    iii. Installing your frequently used or favourite top apps from the HUAWEI AppGallery and Petal Search - Find Apps
    iv. Transferring data from your old HUAWEI device to your new HUAWEI device
    v. Guidance for accessing and upgrading your cloud space
  3. The VIP Service can be enjoyed once within 12 months from the date of purchase of your new HUAWEI device. The VIP Service will be provided in one initial service session. Further support (within the scope of the VIP Service) may be obtained from the same service partner who performed the initial service session free of charge up to one month after the initial service session.
  4. The VIP Service is only available for the following HUAWEI devices: HUAWEI P40 Pro and other P40 series devices.
  5. When requesting the VIP Service, you are required to provide our service partner with the original purchase receipt of your new HUAWEI device with matching IMEI number.
  6. The free HUAWEI Cloud storage must be activated by 31 December, 2020.
  7. The VIP Service provided by Huawei Technologies (Canada) Co., Ltd. is subject to availability at designated VIP Service stores in Canada, during designated service hours, subject to available capacities and the conclusion of a respective service contract at the VIP Service Point.
  8. The VIP Service may be withdrawn at any time. Huawei Technologies (Canada) Co., Ltd. makes no warranty that the VIP Service will meet your exact requirements or that they will always be available.
  9. Any further service provided to you by our service partners, which is part of the VIP Service as described above, will be performed by the service partner in its own name as well as for its own account and subject to his respective terms and applicable service charges.
  10. After the initial service session is completed, you will be invited to complete the satisfaction feedback through your SUPPORT APP, for us to provide even better services.