| The keys on my HUAWEI laptop keyboard have uneven key heights |
Problem
The keys on the laptop keyboard have different heights, which creates an uneven appearance. For example, the heights of some keys (such as H, Q, X, and L) are lower than those of their surrounding keys.
Cause
The laptop is equipped with an ultra-thin keyboard. The keys are installed by using screws or hot melting. Due to slight variations in force distribution across different areas of the keyboard, there may be subtle differences in the heights of some keys.
Solution
This is not a fault and does not affect the functions of the keys. If some keys on the keyboard are noticeably lower than the others, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. (Tip: Feel free to call the Huawei consumer service hotline for assistance before going to a Huawei Customer Service Center.) We will do our best to address your needs.