Unable to switch calls on my phone to my HUAWEI watch
| Unable to switch calls on my phone to my HUAWEI watch |
After the user makes a call on the phone, the setup process of a Bluetooth call channel and certain Android system restrictions may prevent audio from switching between devices before the call is answered. Audio can only switch three seconds after the call has been set up. If the issue persists, try the following:
- Update your watch and the Huawei Health app to the latest versions, and add the app to the protected list of background apps to ensure it runs properly.
- Turn off Bluetooth on your phone and then turn it on again. You can also ignore other Bluetooth devices that are not frequently used in the Bluetooth list on your phone.
- Disable and re-enable Bluetooth on your watch by referring to Enabling Bluetooth on your watch (applicable only to the HUAWEI WATCH 3/WATCH 4 Series).
- When the watch is powered on, press and hold the Up button to restart it.
If the issue persists, troubleshoot it based on the following scenarios:
Unable to switch Bluetooth calls on my phone to my HUAWEI WATCH 3 Series watch from Assistant·TODAY
This feature is not supported on phones running EMUI 11.0 or earlier. Update your phone to EMUI 11.1 or later.
When making a call on my HUAWEI phone, the icon for switching audio to a Bluetooth device does not display on the calling screen but only the speaker and receiver options are available
Go to Settings > Apps & services > Apps > Huawei Health > Permissions, and enable permissions for Phone, Call logs, and Contacts.
When answering a call on my HUAWEI phone, the option for switching audio to my watch display on the calling screen, but I need to tap the option twice before the audio switches
Go to Settings > Apps & services > Apps > Huawei Health > Permissions, and enable permissions for Phone, Call logs, and Contacts.
If the issue persists
If the issue persists, please call the Huawei customer service hotline, or back up your data and then take your device and proof of purchase to a nearby Huawei Customer Service Center for assistance.