| [HUAWEI] Unable to switch calls on my phone to my watch |
After the user makes a call on the phone, the setup process of a Bluetooth call channel and certain Android system restrictions may prevent audio from switching between devices before the call is answered. Audio can only switch three seconds after the call has been set up. If the issue persists, try the following:
- Update your watch and the Huawei Health app to the latest versions, and add the app to the protected list of background apps to ensure it runs properly.
- Turn off Bluetooth on your phone and then turn it on again.
- Turn off Bluetooth on your watch and then turn it on again (only for HUAWEI WATCH 3 Series models).
- Restart the watch.
If the issue persists, troubleshoot it based on the following scenarios:
Unable to switch Bluetooth calls on my phone to my HUAWEI WATCH 3 Series watch from Assistant·TODAY
This feature is not supported on phones running EMUI 11.0 or earlier. Update your phone to EMUI 11.1 or later.
The option for switching the call from my OnePlus/ZTE/Motorola phone to my watch occasionally does not display
When a call is made using my Samsung phone, the phone indicates that audio is coming from my watch, but the audio actually comes from my phone
When answering a call on my Sony Xperia Z5, occasionally the audio is unable to switch to my watch three seconds after the call has been established
Unable to switch the call audio from my OPPO/Realme/OnePlus phone to my watch
When making a call from my VIVO iQOO 10 phone, call audio is unable to switch to my watch
When making a call on my HUAWEI phone, the icon for switching audio to a Bluetooth device does not display on the calling screen but only the speaker and receiver options are available
Go to Settings > Apps & services > Apps > Huawei Health > Permissions, and enable permissions for Phone, Call logs, and Contacts.
When answering a call on my HUAWEI phone, the option for switching audio to my watch display on the calling screen, but I need to touch the option twice before the audio switches
Go to Settings > Apps & services > Apps > Huawei Health > Permissions, and enable permissions for Phone, Call logs, and Contacts.