My HUAWEI phone/tablet displays a message indicating that the storage space is insufficient
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| My HUAWEI phone/tablet displays a message indicating that the storage space is insufficient |
If the device displays a message indicating insufficient memory, open Settings and check the Storage space.
Scenario 1: The used storage space is greater than 90%
If the used storage space is greater than 90%, a prompt will be displayed, asking you to clean up the storage space. Perform the steps below to troubleshoot.
Fast space release
- Free up storage space.
- Open Settings, go to Storage > Clean up, and follow the instructions in Cleaning up phone/tablet storage.
- Also, open Optimizer/Tablet Manager, tap the Settings icon (
) in the upper right corner, and turn on the switch for Auto-cleanup.
- Uninstall unused apps.
- On the home screen, touch and hold the app icon and select Uninstall.
- Clear content from Recently deleted in Files and Gallery.
- Go to Files > Recently deleted and tap the upper left corner.
- Go to Gallery > Albums > Recently deleted.
- The files cannot be restored after being deleted. Exercise caution when performing this operation.
- Clear app data that consumes a large amount of storage space. For details, contact the corresponding customer service.
- Delete sub-user accounts/PrivateSpace
- For details, see Deleting unused users or Deleting PrivateSpace.
- Ignore this solution if you have not created multiple user accounts or PrivateSpace or these features are not supported on your device.
Deep cleanup
- Back up Gallery data to Cloud.
- Go to Settings > HUAWEI ID > Cloud > Apps using Cloud > Gallery.
- Open Sync Gallery and select the albums you wish to sync.
- Move large files to an external memory card or USB flash drive.
Moving to External Memory Cards
If your device supports an external memory card, it is recommended that you move your photos, audio files, videos, and other files to a memory card to free up storage space.
- Go to Files > Browse > Phone/My tablet (internal storage).
- Find the file you want to move, touch and hold it to select it, and tap the Move button.
- Move files to an external memory card.
Due to performance and data security reasons, users cannot install third-party apps to an external storage device, or move installed apps from internal storage devices to an external storage device.
Scenario 2: The used storage space is less than 90%
If the used storage space is less than 90% but a prompt is still displayed, asking you to clean up the storage space, troubleshoot the issue based on the following scenarios:
You have visited websites that promote apps
Some websites accessed through a browser may display a fake alert, indicating that the remaining storage space or running memory is insufficient.
- Clear the browser cache in browser settings.
- Update the virus library of Optimizer/Tablet Manager to block such websites.
- Go to Optimizer/Tablet Manager >
. - Set Auto-update cleanup database to Wi-Fi and mobile data. (If the device does not support SIM cards, set Auto-update cleanup database to WLAN only.)
- Go to Optimizer/Tablet Manager >
System update failed
- If a system update on your device fails due to insufficient storage space, free up storage space as prompted to make room for the update.
- If the issue persists, back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.
If the issue persists
If the issue persists or you encounter any difficulties, call the Huawei customer service hotline for assistance, or back up your data and take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.