The warranty period for the device and/or accessories is set out in the following tables.

Mobile: 12 Months

In-box/Separate Accessories

Embedded battery

12Months

Charging adapter

6Months

USB charging cable

6Months

Headphones

6Months


MatePad Series: 12 Months

In-box/Separate Accessories

Embedded battery

12Months

Charging adapter

6Months

USB charging cable

6Months

Headphones

6Months


Laptop: 24 Months

In-box/Separate Accessories

Embedded battery

24Months

Charging adapter

6Months

USB charging cable

6Months

Headphones

6Months

SSD

24Months

SmartWatch: 12 Months

In-box/Separate Accessories

Embedded battery

12Months

USB charging cable

6Months

Wristband: 12 Months

In-box/Separate Accessories

USB charging cable

6Months


HUAWEI Sound X Series: 12 Months

In-box/Separate Accessories

N/A


FreeBuds Series: 12 Months

In-box/Separate Accessories

USB charging cable

6Months

Freebuds studio Series: 12 Months

In-box/Separate Accessories

USB charging cable

6Months

FreeLace Series: 12 Months

In-box/Separate Accessories

N/A

Smart Magnetic keyboard: 12 Months

In-box/Separate Accessories

N/A

Wireless Charger: 12 Months

In-box/Separate Accessories

USB charging cable

6Months

Home & Broadband: 12 Months

In-box/Separate Accessories

N/A

*Smart Scale: 12 Months

In-box/Separate Accessories

N/A

*Power Bank: 12 Months

In-box/Separate Accessories

USB charging cable

6Months

*Portable Speaker: 12 Months

In-box/Separate Accessories

USB charging cable

6Months

* Please note there is no warranty on any protective products for any Huawei device products, such as: screen protector and cover case.

* If your device or related accessories do not appear in the above tables, please contact our customer service at 19286.

* Some Products warranty service is provided by retail store.

Warranty Policy

1. Warranty services

1.1 Maintenance services

1.1.1 Free Maintenance Period

1) If a performance fault that is not caused by misuse occurs on the host of the product, you could enjoy the free maintenance services.

2) The product warranty starting date is subject to the day when the purchase receipt or Proof of Purchase (hereinafter referred to as POP) is issued.

3) Invoice, invoice copy, product warranty card can be used as POP. If you are unable to provide the receipt (POP), the warranty start date will be 90 days after the manufactured date (indicated by device’s serial number).

4) For details, you could click "https://consumer.huawei.com/eg-en/support/warranty-query/" to check whether the device is within the warranty period.

1.1.2 Return & Replacement services

(1) If you purchased the product in retail store, please go to the store to apply for replacement.

(2) If you purchased the product on the online store, please apply for replacement according to the guide on website.

(3) Please back up and delete your personal data before returning or replacement the device.

(4) It is recommended that you check the following list before applying for return or replacement:

Service Type Receiving the product provided The host and accessories are complete. The packing box is complete. Invoice without altering Giveaway (if involved)
Returning ≤14 days
Replacement ≤30 days

1.1.3 Maintenance Guide

(1) You could click the following link to query the nearest HUAWEI authorized service center: https://consumer.huawei.com/eg-en/support/service-center/

(2) You could also select the postal repair, please contact our customer service at 19286 and confirm in advance whether the service center is providing the postal repair service.

(3) Please back up your personal data before maintenance.

(4) It is recommended to carry the POP when you sending the device for maintenance.

1.1.4 Commitment of Maintenance Quality

1)Parts of the device that replaced in non-warranty repair enjoy a limited 6 months warranty period.

2)Accessories replaced in non-warranty repair enjoy a limited 6 months warranty period.

3)The staffs of HUAWEI Authorized Service Center (ASC) will communicate with you and explain the limited warranty.


1.2 Non-warranty scope

1.2.1 Non-warranty scope of the device (excluding accessories).

(1) Any modification, disassembly, or repair without HUAWEI's authorization.

(2) Product damage caused by accidental or misuse behaviors, such as liquid damage, falling, input unsuitable voltage, excessive extrusion, main board deformation, etc. And other phenomena are also included, for example, the power adapter is damaged, cracked, broken or deformed, and the power cable is damaged, broken or bare.

(3) The product is faulty or damaged because it is not installed, used, maintained, or kept in accordance with the instructions.

(4) The product model or number on the warranty certificate is inconsistent with the physical product or the warranty certificate was altered.

(5) The product nameplate, SN bar code, and warranty label are removed or damaged, and cannot be identified.

(6) No valid maintenance vouchers and valid invoices (excluding those that can prove that the products are within the warranty period).

(7) The warranty period has expired.

(8) Faults or damage caused by factors of Force Majeure such as fire, earthquake, and flood.

1.2.2 Non-warranty scope of accessories

(1) The accessories, such as the protective film, protective cover, and protective case, which are not covered by warranty are specified during the purchase.

(2) No valid maintenance vouchers and valid invoices (excluding those that can prove that the products are within the warranty period).

(3) Product damage caused by accidental or misuse behavior and liquid injection.

(4) The accessories do not belong to the original manufacturer.

(5) Other situation of non-warranty.


2. Other content statements

2.1 The preceding clauses only apply to HUAWEI terminal products sold in Egypt.

2.2 HUAWEI is not responsible for any other commitments that are not guaranteed by HUAWEI made by the seller to the customer.


3. Laws and regulations relating to the protection of consumer rights and interests in Egypt

3.1 The following are laws and regulations related to the protection of Egypt consumer rights and interests and its link related to HUAWEI products and services mentioned above.

Egypt Consumer Protection Law: consumer protection law 181 for 2018