Order ID:
1) Please check whether the device you are applying for return or replacement meets the conditions for return or exchange.
2) Please restore the device to factory reset after back up the data.
3) Please assure to log out of the Huawei account and remove the SIM card/SD memory card before do the return/replacement
Please click Return Policy, Privacy Statement for details
Kindly note that the data subjects are supposed to confirm and clear the data of minors in the returned devices, HUAWEI shall not assume any responsibilities of information leakage caused by the failure of data clearance.