HUAWEI Care

More Care, Less Worries

Extended Warranty
Screen Protection
Additional Damage
Protection for Watch
Loss Care for FreeBuds
Terms & Conditions Apply

HUAWEI Care for PC &
Smartphone& Tablet
(Extended Warranty)

It extends the hardware warranty for one or two additional year upon the expiry of the standard warranty of purchased product, subjected to terms and conditions.

Participating Products
Model 1 Year HUAWEI Extended Warranty for PC and Smartphone/KD 2 Years HUAWEI Extended Warranty for PC and Smartphone/KD
MateBook D 14 2020 12 19
MateBook D 15 2020
MateBook D 15 AMD
MateBook D 15 2021 15 22
MateBook D 16
MateBook 13 19 31
MateBook 14
Matebook E
MateBook X 22 43
MateBook 13s
MateBook 14s
MateBook X Pro 25 46
Y series /MatePad T series 2.9 -
nova series /MatePad series 5.9 -
P/Mate series /MatePad Pro series 9.9 -

HUAWEI Care for P50 Series
(Extended Warranty & Multi-
Country Support)

HUAWEI Care - Extended Warranty (Multi-Country Support) includes basic service of warranty extension which mentioned above, and supports Multi-Country Support among GCC (Gulf Cooperation Council) and India.During the valid period of the warranty, device malfunction caused by non-human factors can be fixed by HUAWEI Authorized Service Centers among *Multi-Country without extra charges.

* Multi-Country : GCC (Gulf Cooperation Council including Kuwait, Saudi Arabia, United Arab Emirates, Oman, Bahrain, Qatar) plus India.

Participating Products
Model 1 Year HUAWEI Extended Warranty (Multi-Country Support)/KD Multi-Country Support
P50 Pro 12.9
P50 Pocket 14.9

HUAWEI Care for Smartphone &
Tablet & PC (Screen Protection)

Covers 1 time of screen replacement within 1 year as the result of accidental damage to the display screen due to drops, falls and other collisions.

Participating Products
Model 1 Year HUAWEI Screen Protection for Smartphone and Tablet/KD
Y series /MatePad T series 9.9
nova series /MatePad series 14.9
P/Mate series /MatePad Pro series 22.9
Mate XS2 89
P50 Pocket 34.9
P50 Pro 22.9
MateBook D 14 2020
MateBook D 15 2020
MateBook D 15 AMD
14
MateBook D 15 2021
MateBook D 16
18
MateBook 13
MateBook 14
MateBook E
22
MateBook X
MateBook 13s
MateBook 14s
27
MateBook X Pro 30

* Payment of 42 KD excluding Tax is required for Mate XS2 during the time of the Service.

HUAWEI Care For FreeBuds
(Loss Care)

Enjoy half price once a year to get new single headset when you buy HUAWEI Loss Care for FreeBuds service.

Participating Products
Model 1 Year HUAWEI Loss Care for FreeBuds/KD
FreeBuds 4i 2
FreeBuds Pro 3
FreeBuds 4 3
FreeBuds Lipstick 3
FreeBuds Pro2 3
FreeBuds SE 2

HUAWEI Care for Watch
(Accidental Damage
Protection for Watch)

Additional protection for your device.
Use at ease without worries.

Participating Products
Model 1 Year HUAWEI Accidental Damage Protection for Watch/KD
HUAWEI WATCH GT 3 9.9
HUAWEI WATCH GT 2e 7.9
HUAWEI WATCH GT 2 7.9
HUAWEI WATCH GT 2 Pro 9.9
HUAWEI WATCH 3 14.9
HUAWEI WATCH 3 Pro 16.9
HUAWEI WATCH KIDS 4 Pro 7.9
HUAWEI WATCH GT 3 Pro 14.9

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

22288063

Or you can submit a claim request by visiting our
HUAWEI Customer Service Center.

Frequently Asked Questions
About
HUAWEI Care
HUAWEI Care For
FreeBuds (Loss Care)
HUAWEI Care for PC &
Smartphone&
Tablet (Extended Warranty)
HUAWEI Care for Watch
(Accidental Damage Protection for Watch)
HUAWEI Care for Smartphone &
Tablet & PC (Screen Protection)

1. Q: What is HUAWEI Care?

A: HUAWEI Care is a range of protection plans for selected huawei devices purchased from HUAWEI selected outlets.

2.Q: Can I claim in other countries?

A: No.Customer shall claim in HUAWEI Authorized Service Centers and HES in local country only.

3.Q: Can I purchase multiple times?

A: No.One device is only entitled for 1 time purchase of service product.

4.Q: How to claim HUAWEI Care?

A: Please bring over your cracked device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.

5.Q: What documents needed for the claim of
HUAWEI Care?

A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.

6.Q: What are the differences between HUAWEI Care and the unofficial protection plan?

A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.

1. Q: What is HUAWEI Loss Care for FreeBuds?

A: Customers can use HUAWEI Loss Care for FreeBuds to purchase new spare parts at a discount of 50% if a single headset is lost or damaged.

Q: How long does it cover under HUAWEI Loss Care for FreeBuds?

A: 1 year from the date of purchase (According to official purchase receipt)

3. Q: How many times can I use the HUAWEI Loss Care for FreeBuds?

A: Can be used once, only for purchase of a single left or right headset, not including the charging case.

1. Can I purchase HUAWEI Care - Extended Warranty after that my product is repaired at HUAWEI Customer Service Center?

A: If you didn't purchase HUAWEI Care - Extended Warranty for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty.

2. Q: How can I check the repair status of my MateBook device?

A: You can query whether you have Extended Warranty rights on the HUAWEI Device official website or Support App/My HUAWEI the next day after purchasing a product in a store.

3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Extended Warranty?

A: HUAWEI Care - Extended Warranty is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and water penetrated device production during the warranty period of HUAWEI Care - Extended Warranty can’t be repaired free of charge.

4. Q: How about the warranty period after using HUAWEI Care - Extended Warranty?

A:HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.

5. Q: How does HUAWEI guarantee maintenance quality?

A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.

1. Q: What is HUAWEI Care Accidental Damage Protection for Watch ?

A: If your watch is damaged (excluding lost or stolen) due to accidental collision, drop, squeeze, or liquid penetration during normal use, you only need to pay the corresponding repair service fee to replace and repair the original HUAWEI equipment.

2. Q: How long does it cover under HUAWEI Care Accidental Damage Protection for Watch ?

A: Coverage time: in 12 months from the date of purchase (according to official purchase receipt).

3. Q: How many times can I use the HUAWEI Care Accidental Damage Protection for Watch ?

A: Within the 12-month warranty period, the watch can be repaired only once due to accident (repair fees are required).

4. Q: Where can I query my rights and interests after purchasing the HUAWEI Care Accidental Damage Protection for Watch ?

A: You can query your rights and interests on the HUAWEI Official Website -> Support -> Benefits Query to view my rights.

1. Q: What is HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)?

A: If the screen of your Smartphone, Tablets or PC is damaged due to drops, falls and other collisions during normal use, you have 1 time rights to repair by using the original HUAWEI spare parts without fee.

2. Q: How long does it cover under HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)?

A: 1 year from the date of purchase (According to official purchase receipt)

3. Q: How many times can I use the HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)?

A: Can be used once, only for screen.

4. Q: How does HUAWEI guarantee maintenance quality?

A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.

5. Q: Where can I query my rights and interests after purchasing the HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)?

A: You can query your rights and interests on the HUAWEI Official Website -> Support -> Benefits Query to view my rights .

Click to view terms and conditions of HUAWEI Care   >