HUAWEI Care

More Care, Less Worries

Extended Warranty

Screen Protection

Additional Damage
Protection for Watch

Loss Care for FreeBuds

Terms & Conditions Apply

HUAWEI Care for PC &
Smartphone& Tablet
(Extended Warranty)

It extends the hardware warranty for one or two additional year upon the expiry of the standard warranty of purchased product, subjected to terms and conditions.

Participating Products

Model	1 Year HUAWEI Extended Warranty for PC and Smartphone/KD	2 Years HUAWEI Extended Warranty for PC and Smartphone/KD
HUAWEI Y Series / MatePad T Series	2.9	-
HUAWEI P/Mate Series / MatePad Pro Series	9.9	-
HUAWEI nova Series / MatePad Series	5.9	-
HUAWEI MateBook X Pro	25	46
HUAWEI MateBook X	22	43
HUAWEI Matebook E	19	31
HUAWEI MateBook D 16	15	22
HUAWEI MateBook D 15 AMD	12	19
HUAWEI MateBook D 15 2021	15	22
HUAWEI MateBook D 15 2020	12	19
HUAWEI MateBook D 14 2020	12	19
HUAWEI MateBook 14s	22	43
HUAWEI MateBook 14	19	31
HUAWEI MateBook 13s	22	43
HUAWEI MateBook 13	19	31

HUAWEI Care for P50 Series
(Extended Warranty & Multi-
Country Support）

HUAWEI Care - Extended Warranty (Multi-Country Support) includes basic service of warranty extension which mentioned above, and supports Multi-Country Support among GCC (Gulf Cooperation Council) and India.During the valid period of the warranty, device malfunction caused by non-human factors can be fixed by HUAWEI Authorized Service Centers among *Multi-Country without extra charges.

* Multi-Country : GCC (Gulf Cooperation Council including Kuwait, Saudi Arabia, United Arab Emirates, Oman, Bahrain, Qatar) plus India.

Participating Products

Model	1 Year HUAWEI Extended Warranty （Multi-Country Support）/KD	Multi-Country Support
HUAWEI P50 Pro	12.9	√
HUAWEI P50 Pocket	14.9	√

HUAWEI Care for Smartphone &
Tablet & PC (Screen Protection)

Covers 1 time of screen replacement within 1 year as the result of accidental damage to the display screen due to drops, falls and other collisions.

Participating Products

Model	1 Year HUAWEI Screen Protection for Smartphone and Tablet/KD
HUAWEI P/Mate Series / MatePad Pro Series	22.9
HUAWEI nova Series / MatePad Series	14.9
HUAWEI Y Series / MatePad T Series	9.9
HUAWEI Mate Xs 2	89
HUAWEI P50 Pro	22.9
HUAWEI P50 Pocket	34.9
HUAWEI MateBook X Pro	30
HUAWEI MateBook X	27
HUAWEI MateBook E	22
HUAWEI MateBook D 16	18
HUAWEI MateBook D 15 AMD	14
HUAWEI MateBook D 15 2021	18
HUAWEI MateBook D 15 2020	14
HUAWEI MateBook D 14 2020	14
HUAWEI MateBook 14s	27
HUAWEI MateBook 14	22
HUAWEI MateBook 13s	27
HUAWEI MateBook 13	22

* Payment of 42 KD excluding Tax is required for Mate XS2 during the time of the Service.

HUAWEI Care For FreeBuds
(Loss Care)

Enjoy half price once a year to get new single headset when you buy HUAWEI Loss Care for FreeBuds service.

Participating Products

Model	1 Year HUAWEI Loss Care for FreeBuds/KD
HUAWEI FreeBuds Lipstick	3
HUAWEI FreeBuds 4i	2
HUAWEI FreeBuds 4	3
HUAWEI FreeBuds Pro 2	3
HUAWEI FreeBuds Pro	3
HUAWEI FreeBuds SE	2

HUAWEI Care for Watch
(Accidental Damage
Protection for Watch)

Additional protection for your device.
Use at ease without worries.

Participating Products

Model	1 Year HUAWEI Accidental Damage Protection for Watch/KD
HUAWEI WATCH KIDS 4 Pro	7.9
HUAWEI WATCH GT 3 Pro	14.9
HUAWEI WATCH GT 3	9.9
HUAWEI WATCH GT 2e	7.9
HUAWEI WATCH GT 2 Pro	9.9
HUAWEI WATCH GT 2	7.9
HUAWEI WATCH 3 Pro	16.9
HUAWEI WATCH 3	14.9

How to Purchase?

Query & Claims

Get in touch with us by calling HUAWEI Service Hotline:

22288063

Or you can submit a claim request by visiting our
HUAWEI Customer Service Center.

Find Your Nearest HUAWEI Customer Service Center

Query Your HUAWEI Care Status

Make an Appointment Now

Find Your Nearest HUAWEI Customer Service Center

Query Your HUAWEI Care Status

Make an Appointment Now

Frequently Asked Questions

About
HUAWEI Care

HUAWEI Care For
FreeBuds (Loss Care)

HUAWEI Care for PC &
Smartphone&
Tablet (Extended Warranty)

HUAWEI Care for Watch
(Accidental Damage Protection for Watch)

HUAWEI Care for Smartphone &
Tablet & PC (Screen Protection)

1. Q: What is HUAWEI Care?

A: HUAWEI Care is a range of protection plans for selected huawei devices purchased from HUAWEI selected outlets.

2.Q: Can I claim in other countries?

A: No.Customer shall claim in HUAWEI Authorized Service Centers and HES in local country only.

3.Q: Can I purchase multiple times?

A: No.One device is only entitled for 1 time purchase of service product.

4.Q: How to claim HUAWEI Care?

A: Please bring over your cracked device and proof of purchase (HUAWEI Care purchase receipt) to the nearest HUAWEI Customer Service Center, our service center staffs will assist you.

5.Q: What documents needed for the claim of
HUAWEI Care?

A: Customer must present the purchase receipt of HUAWEI Care to validate the eligibility. Please keep the receipt properly.

6.Q: What are the differences between HUAWEI Care and the unofficial protection plan?

A: HUAWEI Care: Customer can check the warranty status in HUAWEI official website and repair/replace genuine screen or spare parts at any HUAWEI Customer Service Center without affecting the original warranty.
Unofficial protection plan: Unable to check the repair status through HUAWEI official website and also ineligible for original warranty.

1. Q: What is HUAWEI Loss Care for FreeBuds？

A: Customers can use HUAWEI Loss Care for FreeBuds to purchase new spare parts at a discount of 50% if a single headset is lost or damaged.

Q: How long does it cover under HUAWEI Loss Care for FreeBuds？

A: 1 year from the date of purchase (According to official purchase receipt)

3. Q: How many times can I use the HUAWEI Loss Care for FreeBuds?

A: Can be used once, only for purchase of a single left or right headset, not including the charging case.

1. Can I purchase HUAWEI Care - Extended Warranty after that my product is repaired at HUAWEI Customer Service Center?

A: If you didn't purchase HUAWEI Care - Extended Warranty for your product before, and is still in-warranty after being repaired at a HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care - Extended Warranty.

2. Q: How can I check the repair status of my MateBook device?

A: You can query whether you have Extended Warranty rights on the HUAWEI Device official website or Support App/My HUAWEI the next day after purchasing a product in a store.

3. Q: Can I have a warranty if my device's screen cracks or liquid has penetrated into my device after purchasing HUAWEI Care - Extended Warranty?

A: HUAWEI Care - Extended Warranty is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and water penetrated device production during the warranty period of HUAWEI Care - Extended Warranty can’t be repaired free of charge.

4. Q: How about the warranty period after using HUAWEI Care - Extended Warranty?

A：HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty at least. If the warranty period of the entire device is longer than 90 days after that you used HUAWEI Care - Extended Warranty to get the device repaired, the warranty period of the replaced spare parts is the same as that of the device. If the warranty period of the entire device is shorter than 90 days, the replaced spare parts are guaranteed for 90 days.

5. Q: How does HUAWEI guarantee maintenance quality?

A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.

1. Q: What is HUAWEI Care Accidental Damage Protection for Watch ?

A: If your watch is damaged (excluding lost or stolen) due to accidental collision, drop, squeeze, or liquid penetration during normal use, you only need to pay the corresponding repair service fee to replace and repair the original HUAWEI equipment.

2. Q: How long does it cover under HUAWEI Care Accidental Damage Protection for Watch ?

A: Coverage time: in 12 months from the date of purchase (according to official purchase receipt).

3. Q: How many times can I use the HUAWEI Care Accidental Damage Protection for Watch ?

A: Within the 12-month warranty period, the watch can be repaired only once due to accident (repair fees are required).

4. Q: Where can I query my rights and interests after purchasing the HUAWEI Care Accidental Damage Protection for Watch ?

A: You can query your rights and interests on the HUAWEI Official Website -> Support -> Benefits Query to view my rights.

1. Q: What is HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)?

A: If the screen of your Smartphone, Tablets or PC is damaged due to drops, falls and other collisions during normal use, you have 1 time rights to repair by using the original HUAWEI spare parts without fee.

2. Q: How long does it cover under HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)？

A: 1 year from the date of purchase (According to official purchase receipt)

3. Q: How many times can I use the HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)?

A: Can be used once, only for screen.

4. Q: How does HUAWEI guarantee maintenance quality?

A: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there's still anything wrong with your device, you can contact us again.

5. Q: Where can I query my rights and interests after purchasing the HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)?

A: You can query your rights and interests on the HUAWEI Official Website -> Support -> Benefits Query to view my rights .

Click to view terms and conditions of HUAWEI Care >

Terms & Conditions

HUAWEI Care for PC & Smartphone& Tablet (Extended Warranty)

1. HUAWEI Care - Exteneded warranty is valid for one year for smartphones and tablets, for PC it can be extended for one year or two years.

2. HUAWEI Care – Extended warranty can be acquired at the time of purchasing the new device or within 10 months from the date of purchase.

3. HUAWEI Care – Extended warranty is valid for specific set of HUAWEI devices which are officially released and sold by official stores in Kuwait only and it is not applicable for all devices.

4. HUAWEI Care – Extended Warranty prices are different based on the device model.

5. HUAWEI Care – Extended Warranty can be purchased only one time per every device, based on SN number.

6. You can purchase HUAWEI Care – Extended Warranty while you purchasing the new device or during 10 months from purchasing date as it is showed in the proof of purchase (invoice).

7. To buy HUAWEI Care – Extended Warranty, the product must meet the standard conditions, the product is currently in-warranty status, appearance of the product must be intact, and all functions of the product are intact too. Meanwhile, it isn't injected, bent and it didn't be repaired or disassembled by third-party channel.

8. HUAWEI Care – Extended Warranty does not cover lost units or damages caused on purpose by the end user.

9. HUAWEI Care – Extended Warranty shall be void if the units were altered or repaired, or if any modifications were made to Software or Hardware by a party other than Authorized Service Center, or the serial number is deleted.

10. Customer can get benefits from this service (HUAWEI Care – Extended Warranty) by visiting our Authorized Service Center during the service period.

11. Damaged spare parts will be replaced with 100% original spare parts, considering that the damaged spare parts will be disposed of so that they cannot be returned.

12. HUAWEI Care – Extended Warranty will be activated automatically from purchasing date and no need to activate it manually, and it will be showed in HUAWEI Support App/My HUAWEI under Benefits or HUAWEI Support website under warranty period query after 24 Hours from purchasing time, if it is not appear, then please contact us using Live chat via Support App/My HUAWEI or Hotline 22288063.

13. HUAWEI Care – Extended Warranty can’t be transferred or used by any other device, it is bound your own device which you purchase it for, if you have a replaced request in the first 14 days from purchasing the new device, then the service products will transferred to the new replacement device, please contact the sales party who you purchase your product from.

14. HUAWEI Care – Extended Warranty can’t be replaced, transferred or refund, the only case that you can transfer your HUAWEI Care –Extended Warranty is mentioned in term No. 13.

15. Under no circumstances or conditions shall the HUAWEI Care protection exceed the value of the purchased unit; and the HUAWEI Care program does not cover any indirect and/or consequential damages or losses in whatever type or form they were.

16. HUAWEI reserve the right to amend these terms and conditions without prior consent.

17. For more information, please contact through hotline 22288063 or through live chat via Support App/My HUAWEI.

HUAWEI Care for Smartphone & Tablet & PC (Screen Protection)

1. HUAWEI care for Smartphone & Tablet & PC (Screen Protection) is valid for 1 Year protection with 1 time replacement which only cover the screens.

2. HUAWEI care for Smartphone & Tablet & PC (Screen Protection) is applicable for the newly purchased devices only, and must be acquired at the time of purchasing the new device.

3. HUAWEI care for Smartphone & Tablet & PC (Screen Protection) is valid of phones available for sale in Kuwait only.

4. HUAWEI care for Smartphone & Tablet & PC (Screen Protection) is available for specific set of HUAWEI devices and not eligible for all models.

5. HUAWEI care for Smartphone & Tablet & PC prices differs based on the device model.

6. For this 1 year screen protection with 1 time replacement, customer can only have one replacement during the service period.

7. HUAWEI Care protection does not cover lost units or damages caused on purpose by the end user.

8. HUAWEI Care Program shall be void if the units were altered or repaired, or if modifications were made to Software or Hardware by a party other than Authorized Service Center, or the serial number is deleted.

9. Customer can get benefits from this service by visiting our Authorized Service Center during the service period.

10. Under no circumstances or conditions shall the protection not exceed the value of the purchased unit; and the protection does not cover any indirect and/or consequential damages or losses in whatever type or form they were.

11. HUAWEI reserve the right to amend these terms and conditions without prior consent.

12. For more information, please contact through hotline 22288063 or through live chat via Support App/My HUAWEI.

HUAWEI Care for FreeBuds (Loss Care)

1. HUAWEI Care for FreeBuds (Loss Care) covers selected special set of the HUAWEI FreeBuds and it is not applicable for all FreeBuds.

2. HUAWEI Care for FreeBuds (Loss Care) is applicable for the newly purchased units only and must be acquired at the time of purchasing the new unit only.

3. HUAWEI Care for FreeBuds (Loss Care) covers a new headphone for the lost headphone (only one of the Headphones) after paying the claiming fees as mentioned in the above table during the first year from purchasing date.

4. HUAWEI Care for FreeBuds (Loss Care) can’t be transferred or used by any other device, it is bound your own device which you purchase it for.

5. Customer can get benefits from this service by visiting our Authorized Service Center during the service period.

6. HUAWEI reserve the right to amend these terms and conditions without prior consent.

7. For more information, please contact through hotline 22288063 or through live chat via Support App/My HUAWEI.

HUAWEI Care for Watch (Accidental Damage Protection for Watch)

1. HUAWEI Care for Watch (Accidental Damage Protection for Watch) is applicable for the newly purchased watches only, and must be acquired at the time of purchasing.

2. The HUAWEI Care for Watch (Accidental Damage Protection for Watch) is valid for the first year from the date of purchase which is indicated on the proof of purchase.

3. This program covers only HUAWEI Watches which are available for specific set of HUAWEI devices and not eligible for all models.

4. The HUAWEI Care for Watch (Accidental Damage Protection for Watch) is available for specific set of HUAWEI devices and not eligible for all models.

5. This protection covers replacement for the accidental damages incurred unintentionally to the screen, the mother board or back cover.

6. One year one time accidental protection covers replacement to the screen, the main board or back cover for one time during the first year from the date purchase.

7. This warranty does not cover watch straps, lost units or damages caused on purpose by the end user.

8. The defective unit along with the sales invoice must be brought or sent to the Authorized Service Centre, during normal working hours, by end user.

9. This protection service shall be void if the units were altered or repaired, or if modifications were made to Software or Hardware by a party other than Authorized Service Center, or the serial number is deleted.

10. Customer can get benefits from this service by visiting our Authorized Service Center during the service period.

11. Under no circumstances or conditions shall the protection not exceed the value of the purchased unit; and the protection does not cover any indirect and/or consequential damages or losses in whatever type or form they were.

12. HUAWEI reserve the right to amend these terms and conditions without prior consent.

13. For more information, please contact through hotline 22288063 or through live chat via Support App/My HUAWEI.