Problem

After the user downloads a graphics card driver from the official AMD website or from AMD Radeon Settings, the computer screen turns black. After the user restarts the computer, the Windows system begins to recover by itself.

Cause

The driver on the official AMD website and AMD Radeon Settings has not passed Huawei's tests. In order to prevent any incompatibility issues with your computer, it is not recommended that you download and install them. To enhance the stability of your laptop, update the driver in PC Manager or visit the official Honor website to find the corresponding model and download the driver you need.

Solution

If your computer screen turns black or your Windows begins to recover automatically, perform the following to troubleshoot:

1. Press and hold or press the F8 key consecutively during startup, then go to Troubleshoot > Advanced options > See more recovery options > Startup Settings > Restart.

   

2. Press the 4 key or F4 key and click Enable Safe Mode to enter Safe Mode.
3. In Safe Mode, click the Windows icon, enter "Control Panel" in the search box and open Control Panel. Set View by: to Category, click Uninstall a program under Programs, right-click AMD Software then uninstall the driver. If there is the AMD Radeon Settings in the uninstallation list, right-click the application and uninstall it.

   

4. After you have uninstalled the driver, click the Windows icon, enter "Device Manager" and open Device Manager. Expand Display adapters, right-click AMD Radeon (TM) Vega 8 Graphics, click Uninstall device, then check Delete the driver software for this device.. Then restart your computer.

   

5. After your computer restarts, connect it to the network and open PC Manager. Click Manage drivers and then Check, install the AMD graphics driver, and restart your computer. If you cannot download the latest version of driver using PC Manager, visit the official Honor website, find your laptop, and download the corresponding graphics driver.