| Game role and data loss after a login |
Please check whether your HUAWEI ID, game sub-account, and game zone server information are correct. The procedure is as follows:
Step 1: Go to or and check whether you have logged in to your HUAWEI ID correctly.
If the current login account is different from the original HUAWEI ID, switching to the original HUAWEI ID can usually solve this problem.
Step 2: If the problem persists, check whether the selected game zone server is correct. Open the game again and check the service information on the game login page.
If the problem persists, provide the following information and contact Huawei customer service:
*HUAWEI ID:
*Game name:
*Game server:
*Role name:
*Role ID (ignore if you do not have a role ID):
*Order No. (If you do not have an order number, contact the game customer service.):
Contact method:
Problem description:
*Whether the user agrees to provide the contact information to the third-party game provider if the problem needs to be handled by the third party: Yes/No