The swipe controls for my HUAWEI FreeBuds series earphones do not work or the response is usually inaccurate

When playing music, or making video calls, you can swipe on the earphones to control playback/call. Perform the following steps to troubleshoot the issue of swipe controls not responding or a frequently inaccurate response:

1. You can set different touch controls for the left and right FreeBuds earphones. Confirm that you have set the touch controls you want for each earphone.
2. Swipe the entire touch area at a constant speed until you hear the prompt tone.
    

   • You can only adjust the volume by one bar each time you swipe. Adjust the number of swipes based on your requirements.
   • You can only use your earphones to adjust the volume when audio is played, for example, when playing music/videos or during phone calls/gameplay.

   Table 1. Swipe areas of certain earphones

   Earphone Model	Swipe Area
   FreeBuds Studio
   FreeBuds 4
   FreeBuds Pro 2
   FreeBuds 5
   FreeBuds Pro 3

3. Wipe off sweat from your earphones or your hands and try again.

4. Refer to Use the FreeBuds/FreeLace series earphones or speaker to adjust the volume or adjust it from a phone or enable Bluetooth absolute volume or Sync volume with phone.
   

   If the volume of the earphones has reached the upper or lower limit, swipe controls to further increase or reduce the volume won't work. In this case, swipe in the opposite direction to check whether the volume changes. If the volume does change, you can further adjust the volume on your phone.

If the issue persists, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.