What should I do if I can't pay for an app, or the payment fails in AppTouch?

Please ensure that the balance of the selected payment method is sufficient. If your balance is sufficient but payment still fails, open AppTouch, go to Me > Problems and suggestions, provide the information below to customer service for assistance.

Huawei ID

App name

Time of problem

Screenshot of failed payment

Phone model

Serial number / SN (dial *#06# to check)

Problem description

Contact method

If the problem is not resolved, please contact:https://consumer.huawei.com/en/support/hotline/