I forgot my HUAWEI ID password, what should I do?
| I forgot my HUAWEI ID password, what should I do? |
You can reset the password using the following methods.
Situation 1: Previous linked phone number or email address account still in use
- On a mobile phone/tablet:
If you have not logged in to your device with your HUAWEI ID, please go to
If you have logged in to your device with your HUAWEI ID, please go to and tap Reset password.
- Using a mobile phone/computer browser:
- During the ID password reset process, the system may ask you to answer some security questions to ensure security. If you forget the answers, you can click the links below and submit an application to skip the security questions. It takes 2-3 working days, and you'll receive an SMS notification at the phone number provided in your application. If your application is approved, the system will bypass the security questions, allowing you to set a new password directly.
For consumers from Asia Pacific, Middle East & Africa: Click the link
For consumers from Latin America: Click the link
For consumers from Russia: Click the link
For consumers from Europe: Click the link
- When providing your phone number, please ensure you include the "+" sign followed by your country code. Otherwise, the SMS message might fail to be sent.
Situation 2: Previous linked phone number or email address account no longer in use
Please submit a self-service appeal from a frequently used device to change your account.
- On a mobile phone/tablet:
If you have not logged in to your device with HUAWEI ID,go to .
If you have logged in to your device with HUAWEI ID, go to .
- Using a mobile phone/computer browser:
After you submit your request, you'll receive an SMS message with the result after 15 minutes, or at most, within three days. Once you get the result, you can use your new mobile number or email address to receive a verification code and change your password.