1 Make payments with nol cards in UAE

1.1 Introduction

1.1.1 Introduction of Transportation cards in Wallet

Transportation cards in Wallet are virtual cards associated with your phone's mainboard and they usually enjoy the same discounts as the corresponding physical ones.

A Huawei phone can only activate one card for each type of Transportation cards.

1.1.2 nol card

Introduction to virtual nol cards

Virtual nol cards are non-contact value cards that enable users to make simple and secure payments. Nol cards are widely used for transport and park tickets in Dubai, including in the Etihad Museum and more than 2,000 stores.

Gold cards support first-class and common seats. Silver cards support only common seats.

7-day pass card is a product that allows unlimited travel in metro, buses and Tram for a period 7 calendar days, starting from the effective date.

Currently, nol card can only be used to add, top up, and refund service only through nol Pay app.Users can apply for a new virtual nol card in the nol Pay app and then swipe it in the Huawei Wallet app.Huawei will go online as soon as possible.

Prerequisites for using a virtual nol card in Huawei wallet

The following requirements must be met regardless of whether the virtual Nol card is enabled via the Wallet app or the Nol Pay app:

l   Your phone is purchased from an official channel.

l   Your phones running EMUI 10.1.0.100 or earlier

l   The Wallet app is version 9.0.11.324 or later.

l   The phone model supports virtual Nol cards.(as below)

l   The nol Pay app is version 0.0.27 or later.

l   The Huawei transportation card can be opened only when the registration place is the same as the service place.

l   The following table lists models that support virtual Nol cards.

l   To update the system of phones running EMUI 10.1.0.100 or earlier, go to Settings > System & updates > Software update.

Note: It is recommended that you update your phone via a Wi-Fi network. Performing an online update will not clear your personal data. However, to ensure optimal data security, it is recommended that you back up your data before updating.

l   To update Wallet, open AppGallery, search for Wallet, and check whether Open is displayed next to Wallet. If a new version is available, touch Update.

Note: If the Wallet app is downloaded from a third-party app store, it may have functional issues. It is recommended that you download Wallet from Huawei AppGallery.

1.2 Swiping nol card in Huawei wallet

1.2.1 Use nol card in the Wallet app to make quick payments

Prerequisites for making payments with Transportation cards

Payment modes

No sound can be heard when paying with Wallet Transportation cards

Prerequisites for making payments with Transportation cards

1.         Your phone is powered on.

2.         The NFC function is enabled. To enable NFC, swipe down from the top of the screen to open the notification panel and turn on the NFC icon.

3.         On the NFC settings screen, Default app is set to Wallet.

To set it in EMUI 10.0.0, go to Settings > More connections > NFC > Default app and select Wallet.

4.         There is sufficient balance in your Transportation cards. If your Transportation cards don't have sufficient balance, the payment will fail.

The virtual Nol card doesn't support any overdraft and can only make a payment within the balance range.

5.         You make payments with Transportation cards correctly.

When making a payment, place your phone with the rear camera area against the center of the sensor (wait for a while for the transaction to complete), and maintain a suitable angle and a distance of 1 to 2 cm between them.

Payment modes

Pay directly after enabling NFC

You need to set a card as the default one for making payments. To do so, go to Wallet > Me > General > Default card and select the one you desire.

l   If you have set a default card, make sure NFC is enabled, and place your phone with its rear camera area against the sensor (without turning on the screen).

l   If you haven't set the default card, you need to select one before making a payment.

Make payments via the Wallet app.

l   Open Wallet and touch Swipe to access the payment screen.

l   Open Wallet, touch Transportation cards, and touch Swipe. You can then make a payment on the Swipe screen.

Add the Transportation cards shortcut to the home screen for making a quick payment.

After you add the Transportation cards shortcut to the home screen, the payment screen will be displayed when you touch the shortcut icon, and you won't be required to open the Wallet app again.

To do so, go to Wallet > Me > General > Transportation cards, and add the Transportation cards shortcut to the home screen.

Make payments with fingerprint verification.

You need to register and specify a fingerprint in advance for paying with your card.

l   How to set a fingerprint for authenticating payments

Go to Wallet > Me > General > Fingerprint > New fingerprint, or select a fingerprint if you have registered one.

l   How to set a fingerprint for authenticating payments

Go to Wallet > Me > General > Fingerprint and select the fingerprint you desire.

Double-press the Power button to make payments.

You need to set and enable this function in advance.

To set this function on Wallet 9.0.11.323, go to Wallet > Me > General > Double-press Power button and turn on the corresponding switch (if this function is not available, it indicates that it is not supported by the phone).

To use this function, the following conditions must be met:

1.         Your phone is running EMUI 10.1.0.100 or later.

2.         The wallet version is 9.0.11.323 or later.

No sound can be heard when paying with Wallet Transportation cards

When paying with Transportation cards in Wallet, no sound will be played when you enter or exit a turnstile at the subway station. If no sound is played by the machine on a bus, the machine may be muted and you can view your transaction records for confirmation.

To view your transaction records, open Wallet and go to Transportation cards > Transactions > More. Octopus cards can only display up to 40 transaction records.

If no transaction record is displayed for the payment you have just made, it indicates that the payment has failed and you need to pay again.

1.2.2 Service scope of Transportation cards

All-in-one transportation cards

1.2.3 I can't make payments with Transportation cards in Wallet

No message is reported when the payment fails

The turnstile prompts that you are using an invalid ticket

No message is reported when the payment fails

Perform the following to troubleshoot the issue:

1.         Check whether there is sufficient balance in Transportation cards.

If the balance is insufficient, the Transportation cards payment will fail.

2.         Check whether NFC is enabled on your phone.

Swipe down on the notification panel to check whether the NFC icon is turned on. If not, turn on the NFC icon and try again.

3.         Try a different turnstile at the subway station and hold your phone correctly when making the payment.

−           To allow the sensor to detect your phone easily, place your phone with the rear camera area against the center of the sensor, and maintain a distance of 1–2 cm and a suitable angle between them.

−           Try again to check whether the issue occurs due to compatibility issues of the turnstile you are trying to go through. Alternatively, try going through another turnstile in the subway station.

4.         Restart your phone and try again.

Restart your phone and then pay with your card again.

5.         Use One-touch repair in Wallet.

You can clear the Wallet cache by going to Wallet > Me > One-touch repair and touching REPAIR NOW. Then restart your phone and try again.

6.         Update your phone to its latest version.

If your phone's system is not up to date, update it to the latest version. To check the system version of a phone running EMUI 10.0.0, go to Settings > System & updates > Software update. You can update it when a new version is available.

7.         Update the Wallet app to its latest version.

Open AppGallery, search for and touch Wallet, and check whether Open is displayed next to Wallet. If a new version is available, touch Update.

If the Wallet app is downloaded from a third-party app store, it may have functional issues. It is recommended that you download Wallet from AppGallery.

8.         Set another card as the default card.

Go to Wallet > Me > General > Default card and select another card as the default card for making payments. If no other card is available, add a bank card then set it as the default card.

9.         Speak to the customer service staff at the subway station for assistance.

If the payment fails when you exit a turnstile at the subway station, ask the onsite staff for assistance (you may need to show the NFC area on your phone). If the card cannot be used due to incomplete information, the card can be used normally after you provide the required information and complete the card verification.

The issue cannot be resolved by the preceding methods?

1. If you cannot go through a turnstile when entering the subway station, perform the following:

An interaction error may have occurred, resulting in your card being in the wrong state. (The state of some Transportation cards may be displayed on the card details screen.) Go to the service window at the subway station to correct your card state and then exit the turnstile.

2. If you cannot go through a turnstile when exiting the subway station, perform the following:

l   Open the Wallet app and select the card in question, and check its transaction records on the details screen. If you have already completed the transaction, show the record to the staff and exit from a special turnstile.

If the transaction records show that you didn't complete the payment, go to the service window for assistance. If your card is in the wrong state (the state of some Transportation cards may be displayed on the card details screen), go to the service window to complete the payment and exit from a special turnstile. Some transportation cards will automatically switch to the "exited" state if it has been in the "entered" state for more than 3 hours.

3. Call the Huawei customer service hotline to report this issue and provide the following information:

l   Your HUAWEI ID used for activating Transportation cards (usually your phone number or email address)

l   Your phone SN (to obtain this information, enter *#06# on the dialer.)

l   Description of the issue when paying with your card (including issues of your phone and the turnstile)

l   Time when the issue occurred, the route, and the subway station

l   If you fail to pay with your card, please fill in the information in within two hours and submit your feedback by going to Wallet > Me > Feedback > Description. (Note: Ensure that you have selected Share app log to help us pinpoint the issue before submitting the feedback.)

The turnstile prompts that you are using an invalid ticket

If you are prompted that you are using an invalid ticket when going through a turnstile at a subway station, it indicates that your card is in the wrong state. Please go to a service window for assistance.

For example, if your card is in the entered state but you actually have not entered the turnstile, you will be prompted that you are using an invalid ticket when trying to go through the turnstile. In this case, you need to go to the service window for assistance.

Note: Show the NFC area on your phone to the customer service staff and correct your card state, then clear the Wallet app from the background. You can then pay with your card again.

If your phone stays on the payment screen and keeps vibrating, wait 1 minute for the payment screen to close by timing out or press the Power button once to exit the payment screen.

1.2.4 A wrong card state is displayed in Wallet

The state under Transportation cards is displayed as "--". The possible causes are as follows:

1. You may not have used this card before. In this case, the state of this card will switch to "entered" or "exited" when you go through the turnstile at a subway station.

2. It may indicate that this card doesn't support the display of states when going through the turnstile at a subway station. This doesn't affect normal use of your card. If you cannot pay with your card, go to a service window for assistance or call the Huawei customer service hotline to give feedback.

1.2.5 Fees are repeatedly deducted when paying with Wallet Transportation cards

This issue may occur due to incomplete interactions between Wallet Transportation cards and the turnstile, or because some turnstile models are not designed with a mechanism that prevents repetitive fee deductions.

Refer to the following table when transport fees are repeatedly deducted.

1.2.6 Do I need to connect to the Internet or open the Wallet app when paying with Transportation cards?

No, you don't need to connect to the Internet or open the Wallet app.

Only the following conditions are required:

l   Your phone is powered on.

l   NFC is enabled on your phone.

l   On the NFC settings screen, the default payment app is set to Wallet.

To check this setting, go to Settings > More connections > NFC > Default app.

1.2.7 The Swipe screen of the Wallet app automatically pops up

This phenomenon doesn't affect your normal use of your Transportation cards and no fees will be deducted. Please exit this screen manually.

This issue occurs when NFC is always enabled on your phone. If you don't need to use NFC-related functions, disable NFC to resolve this issue.

To disable NFC, swipe down from the top of the screen to open the notification panel, and turn off the NFC icon.

If you don't want to disable NFC, the Swipe screen of Wallet will automatically pop up in the following situations:

1.         A nearby turnstile or card reader has detected your phone.

If there is a nearby card reader or turnstile, the Swipe screen of Wallet will be automatically displayed when your phone is detected.

2.         Another NFC-enabled device has detected your phone.

If there is a nearby NFC-enabled device such as a phone or wearable device, the Swipe screen of Wallet will be automatically displayed when your phone is detected.

3.         A source of RF signal has detected your phone.

If there are nearby sources of RF signal, such as when you are in a station, airport, or subway, or near a security check machine or an NFC-enabled laptop, the Swipe screen of Wallet will be automatically displayed when your phone is detected.

4.         The lock screen fingerprint is the same as the quick access fingerprint set in Wallet.

If you have selected the same fingerprint for unlocking your phone screen and quickly accessing the payment screen in Wallet, the Swipe screen of Wallet will be automatically displayed when you use this fingerprint to unlock your phone.

To disable the quick access fingerprint in Wallet:

Go to Wallet > Me > General > Fingerprint and select None.

5.         You pressed your phone's Power button twice in quick succession.

If you turn on the Double-press Power button switch in Wallet, the Swipe screen will be automatically displayed when you double-press the Power button.

To turn off the Double-press Power button switch, go to Wallet > Me > General > Double-press Power button.