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Huawei Express Repair Service Term
Express Repair FAQ
1. What is Postal repair process？
Initially, submit a repair application on the official website, filling in all the required application details accurately.
Subsequently, carefully read the terms and conditions and then submit the application. After that, a logistics courier will get in touch with you to arrange the collection of the product for repair.
Finally, once the repair is completed, the device will be returned to the location where it was initially collected.
Subsequently, carefully read the terms and conditions and then submit the application. After that, a logistics courier will get in touch with you to arrange the collection of the product for repair.
Finally, once the repair is completed, the device will be returned to the location where it was initially collected.
2. What is the warranty policy？
In the case of out - of - warranty repairs, the Repair Service Center will send a quotation to the customer via email for confirmation.
For in - warranty repairs (when the device is still within the warranty period and no physical damage is detected), the repair will be carried out under the warranty coverage.
For in - warranty repairs (when the device is still within the warranty period and no physical damage is detected), the repair will be carried out under the warranty coverage.
3. What is a quotation？
If your device is out of warranty, you will receive a quotation. You can view the Warranty Policy at the link: https://consumer.huawei.com/ae-en/support/warranty-policy/. After making the payment corresponding to the quotation, please reply to the email address from which you received the quotation, attaching the payment receipt. Thereafter, the repair work will commence.
4. When is the collection date?
Please note that collections are arranged within 24 hours, excluding public holidays and weekends.
It should be emphasized that the date you provide is for booking purposes only and does not guarantee that the courier will arrive exactly as requested.
The turnaround time for collection is 24 to 72 business hours (calculated from the moment the logistics order is created and varies depending on the collection area).
It should be emphasized that the date you provide is for booking purposes only and does not guarantee that the courier will arrive exactly as requested.
The turnaround time for collection is 24 to 72 business hours (calculated from the moment the logistics order is created and varies depending on the collection area).
5. How long will the repair take?
The time required for repair depends on the efficiency of the Service Center. Generally, after the Service Center receives your device, the repair will be completed within 7 - 14 business days.
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