International Warranty Service Description of the HUAWEI WATCH | ULTIMATE DESIGN

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International Warranty Service Description of the HUAWEI WATCH | ULTIMATE DESIGN

1. Introduction to International Warranty Service of the HUAWEI WATCH | ULTIMATE DESIGN

To provide consumers with a premium service experience, we have configured international warranty service for the HUAWEI WATCH | ULTIMATE DESIGN. Consumers can enjoy warranty and paid repair services in any country/region where the product is for sale and Pan-European warranty-supported countries. For details about the benefits and usage rules, see the following sections.

2. Supported Countries/Regions

2.1 Countries/Regions where the product is for sale: China, Poland, Türkiye, Germany, Bulgaria, Greece, Romania, United Kingdom, Spain, Italy, France, Russia, Saudi Arabia, United Arab Emirates, Kuwait, Qatar, Mexico, Chile, Japan, Malaysia, Philippines, Indonesia, Thailand, and Singapore.

2.2 Pan-European warranty-supported countries where the product is not for sale: Belgium, Cyprus, Denmark, Estonia, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Austria, Croatia, Czechia, Finland, Netherlands, Portugal, Slovakia, Slovenia, and Sweden.

*The commencement time of the warranty service in a country/region is subject to the time when the product is for sale in that country/region.

3. Applicable Cases

Type

Warranty Policy

Country/Region Where the Product Is Purchased

Cross-country/region Warranty

Basic benefits

Return/Replacement

Supported

Not supported

In-warranty repair

Supported

Supported

Out-of-warranty repair

Supported

Supported

Value-added benefits

For example, Extended Warranty, Accidental Damage Protection, and more (subject to the value-added benefits supported by each country/region)

Supported

Not supported

Service product purchase

For example, Extended Warranty, Accidental Damage Protection, and more (subject to the service products supported by each country/region)

Supported

Not supported

4. Product Coverage

Category

Subcategory

International Warranty Service

Main device

Main device

Supported

Accessories in the packaging

Charging cradle

Not supported

Gold titanium metal strap

Not supported

Strap made of other materials

Not supported

5. Scenarios and Strategies

5.1 Warranty in the local country/region

Follow the existing warranty policies of each country/region. For details, see the warranty policies on the Support official website of each country/region.

5.2 Cross-country/region warranty

5.2.1 Basic warranty period and in-warranty repair of the device

The basic warranty period and in-warranty repair policy are implemented according to the policies of the country/region where the product is purchased. For details, see section 5.3.

5.2.2 Man-made damage service with surviving device warranty

Definition: Despite man-made damages during the warranty period, the repair for the main device can still be covered under warranty if the conditions listed in the following table are met. The following table lists the general rules for renewing warranty for the main device.

Prerequisites

The user agrees to pay a one-off repair fee for man-made damages, the main device is within the warranty period, and the cases in section 5.2.3 are not involved.

Spare Parts That Can Be Replaced

Front cover assembly

Rear cover assembly

Mainboard

Warranty Status of the Repaired Main Device

Comply with the warranty policies of the country/region where the device is purchased. For details, see section 5.3.

Warranty Status of Replaced Parts

Comply with the warranty policies for man-made damage service with surviving device warranty in the country/region where the repair is performed. For details, see section 5.3.

5.2.3 Chargeable repair out of the warranty

Definition: If any of the cases listed in the following table occurs during the warranty period, or the warranty period of the main device has expired, the in-warranty service will no longer be provided for the main device. Only the paid components are covered under warranty.

Main Device Status

Potential faults still exist after repair without permission, liquid damage, deformation, warranty period expiration, and man-made damage, and other cases that have been confirmed by the Huawei Customer Service Center to be out of warranty exist.

Warranty Status of the Repaired Main Device

Out of warranty

Warranty Status of Replaced Parts

Comply with the out-of-warranty maintenance policies of the country/region where the repair is performed. For details, see section 5.3.

5.3 Warranty Policies of Each Country/Region

Country/ Region

Basic Warranty Period (Month)

In Warranty

Out of Warranty

In-Warranty Repair

Man-made Damage Service with Surviving Device Warranty

Out-of-Warranty Repair

Warranty Period of the Main Device

Warranty Period of Replaced Parts

Warranty Period of the Main Device

Warranty Period of Replaced Parts

Warranty Period of the Main Device

Warranty Period of Replaced Parts

Chinese mainland (excluding Hong Kong, Macao, and Taiwan)

24

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Poland

24

Recalculate the 24-month warranty period for key components (mainboard or front cover) and maintain the original warranty period for other components.

Recalculate the 24-month warranty period for key components (mainboard or front cover) and maintain the original warranty period for other components.

Recalculate the 24-month warranty period for key components (mainboard or front cover) and maintain the original warranty period for other components.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

24 months for key components (mainboard, front cover, camera lens, and battery) and 90 days for other components

Türkiye

24

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

None

6 months

Germany

24

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

None

6 months

Bulgaria

24

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Greece

24

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Romania

24

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

United Kingdom

24

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Spain

36

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 180 days (subject to the longer one).

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 180 days (subject to the longer one).

None

3 months

Italy

24

Maintain the original warranty period.

Maintain the original warranty period.

Maintain the original warranty period.

Maintain the original warranty period.

None

3 months

France

24

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Russia

24

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Saudi Arabia

24

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

United Arab Emirates, Kuwait, and Qatar

24

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Malaysia, Philippines, Thailand, and Singapore

24

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Indonesia

24

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

None

30 days

Mexico and Chile

24

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 30 days (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

Japan

24

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Maintain the original warranty period.

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

None

90 days

*The basic warranty period in the preceding countries/regions is for the main device. The warranty period of accessories such as watch straps and chargers is subject to the general warranty policy of the country/region.

*The in-warranty maintenance period and post-maintenance warranty period of the device in each country/region comply with relevant laws and regulations of the country/region. If there is any conflict, resolve it based on relevant laws and regulations of each country/region.

Appendix: Example of Calculating the Warranty Period of the Main Device and Replaced Parts After Cross-country/region Repair

Country/ Region Where the Device Is Purchased

Country/ Region Where the Device Is Repaired

Device status

Repair Solution

Warranty Rules for the Main Device After Repair

Warranty Rules for the Replaced Parts After Repair

Remarks

Germany

Japan

In warranty

In-warranty repair

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Calculate the warranty period based on the warranty rules of the country (Germany) where the device is purchased.

Man-made damage service with surviving device warranty

Maintain the original warranty period or extend the warranty period by 6 months (subject to the longer one).

Maintain the original warranty period or extend the warranty period by 90 days (subject to the longer one).

Calculate the warranty period of the main device based on the warranty rules of the country (Germany) where the device is purchased.

Calculate the warranty period of the replaced parts based on the warranty rules of the country (Japan) where the device is repaired.

Out-of-warranty repair

None

Warranty period: 90 days

Calculate the warranty period based on the warranty rules of the country (Japan) where the device is repaired.

Out of warranty

Out-of-warranty repair

None

Warranty period: 90 days

Calculate the warranty period based on the warranty rules of the country (Japan) where the device is repaired.

6. Note

6.1 The above terms are only used to explain the international warranty service that comes with the HUAWEI WATCH | ULTIMATE DESIGN.

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