Remote shutter on my HUAWEI watch/band does not work
| Remote shutter on my HUAWEI watch/band does not work |
Requirements for using this feature:
1. Make sure that your watch/band is properly connected to the Huawei Health app, and the Huawei Health app is running in the background. You can check the connection status by going to Huawei Health > Devices.
2. Make sure that your phone supports Remote shutter. The phone models and versions that support this feature are as follows:
|
Model |
HUAWEI Phones |
iPhones |
Third-Party Android Phones |
|---|---|---|---|
|
Version |
EMUI 8.1 or later |
iOS 13.0 or later (supported only on certain wearable models), and the pre-installed Camera app on the phone must be enabled first **If the |
Not supported |
icon is not displayed in the app list on your wearable, it indicates that this feature is not supported. Actual situations shall prevail.
Remote shutter only works with the pre-installed Camera app in the standard Photo or Video mode. This feature is not supported in Aperture, Night, AR, Slow-mo, Moving picture, Panorama, or Time-lapse mode. It does not work either with third-party camera apps.
Unable to find Remote shutter in the app list on my watch
- You may have deleted the app by mistake. To restore it, go to Settings > Apps > Apps > Restore system apps on your wearable (HUAWEI WATCH 4 is used as an example), and tap Remote shutter.
- If Remote shutter is not among the apps that can be restored, it indicates that your phone does not support this feature.
A message displays indicating a connection failure after Remote shutter is opened
- Check the connection status between your watch/band and the Huawei Health app. If the device is disconnected, the feature will not work. To prevent the Huawei Health app from being cleared in the background, which can cause the device to disconnect, it is recommended that you set background protection for the Huawei Health app.
- If you are using an iPhone, open the Camera app on your phone before using Remote shutter.
The message "Connection error. Please try again." or "Unable to load. Camera unavailable." displays after Remote shutter is opened
- Restart your watch/band and phone, and open
on your watch/band to try again. - If the issue persists, update your watch/band to the latest version and try again.
- Check whether the Ultra snapshot feature on your phone works as normal. If not, resolve this issue, then try again.
If the issue remains unresolved or you encounter any difficulties, back up your data and bring your device and proof of purchase to an authorized Huawei Customer Service Center for assistance.