My HUAWEI wearable device fails to update
| My HUAWEI wearable device fails to update |
For details about how to update the HUAWEI WATCH 3/4/5 Series and HUAWEI WATCH Ultimate 2 device, please refer to Update issues of HUAWEI WATCH Series.
If the Huawei Health app displays a message indicating that the update of your wearable device failed, the transmission progress halts, or the wearable screen is frozen during an update, perform the following to troubleshoot.
Check whether the Huawei Health app is running in the background
Make sure that the Huawei Health app is running and that your phone screen is on during the update of your wearable device. If the Huawei Health app is cleared from the background, the update will fail. If that happens, reopen the Huawei Health app, link it with your wearable device, and perform the update again.
Check whether your wearable device has sufficient battery power
To ensure a successful update, it is recommended that you update your device only when its battery level is higher than 50%.
HUAWEI WATCH Buds: The earbuds will fail to update if their battery level is too low. Before the update, make sure that the earbuds have 20% battery at least and place them in the compartment with the cover closed. Avoid opening the cover during the update.
Disable and re-enable Bluetooth on your phone, and try again
Restart your wearable device or restore it to factory settings
If the update still fails after you try again via the Huawei Health app or on the wearable device, restart the wearable device or restore it to factory settings and try again.
- Before a factory reset, it is recommended that you swipe down on the Huawei Health app home screen to sync data (including health and fitness data). A factory reset will not clear the historical data that has been synced and uploaded to Huawei Health.
- Once your wearable device is restored to its factory settings, all your personal data will be cleared, transportation card migration will be triggered (if the transportation cards support migration), and access cards and bank cards will be removed. Please exercise caution before proceeding.
Pair with another phone and try updating again
If the update still fails after a restart or factory settings restore, install the Huawei Health app on another phone, pair it with your wearable device, update your device, and then reconnect it to the original phone.
If the issue persists
If none of the above resolves the issue, take your device and proof of purchase to an authorized Huawei Customer Service Center for assistance. We will do our best to address your needs.