More Care, Less Worries

HUAWEI Care

Official
Warranty
Original
spare Parts
Quality
Assurance
HUAWEI Care –Extended Warranty for Phone and Tablet
Now, expand your warranty period up to extra 1 or 2 years and enjoy free repairs with genuine spare parts and certified engineers over all our service network in Egypt.
  • (1) Repair with 100% genuine spare parts
  • (2) Service quality guaranteed
  • (3) HUAWEI One-stop service, easy to claim & repair

HUAWEI Care –Extended Warranty for MateBook
Extend the life time of your device with more 1 year with low cost and high benefit.
  • (1) Repair with 100% genuine spare parts
  • (2) Service quality guaranteed
  • (3) HUAWEI One-stop service, easy to claim & repair

HUAWEI Care –Extended Warranty for FreeBuds
Considerate protection of your new TWS earphone
Expand your warranty period with additional 6 or 12 or 24 Months

HUAWEI Care –Extended Warranty for Wearable
Add An extra warranty period to the Original warranty and repair your device for free for longer period.
Expand your warranty period with additional 6 or 12 or 24 Months.

HUAWEI Care - Extended Warranty for Monitor
1. HUAWEI Care - Extended Warranty for Monitor, it provides you with an extra 1 or 2 additional years for your device's warranty period.
2. The Extra Warranty years will start from the last day of the device's basic warranty.
3. The prices of the service are different based on the model.

How to Purchase?

HUAWEI Care can be bought from the following locations:


1- For all HUAWEI care products you can buy With the new device through the online store or authorized sales shops.


2- For Extended Warranty products only, you can repurchase it within 10 months after purchasing the Phone ,Tablet , MateBook ,Freebuds or wearable devices under certain conditions.

Where to Purchase?

HUAWEI Care can be bought from the following locations:

Where to Claim?

The benefits of HUAWEI Care can be claimed One time only in the following locations:

Query & Claims

For any information, kindly contact us via our online Support Chat

Chat now

Chat now

or through the Live chat from Support App.

You also can make a claim request by visiting one of our HUAWEI Customer Service Centers

Frequently Asked Questions

HUAWEI Care Extended
Warranty for Phone and Tablet

HUAWEI Care Extended
Warranty for MateBook

HUAWEI Care Extended
Warranty for FreeBuds

HUAWEI Care Extended
Warranty for Watch

HUAWEI Care Extended
Warranty for Monitor

Q1 - What is HUAWEI Care – Extended Warranty for Phone and Tablet?
Answer: For “HUAWEI Care – Extended Warranty for MateBook is a service which extend the warranty for one additional 1 or 2 years started from the expiry date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for Phone and Tablet) is more expensive than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can't be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for Phone and Tablet), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of Egypt. Obviously, HUAWEI Care - Extended Warranty (for Phone and Tablet) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for Phone and Tablet) after that my product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for Phone and Tablet) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care
Q4 - How can I check the repair status of my MateBook device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI Device official website or membership service app the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my Phone or Tablets 's screen cracks or liquid is injected into my Phone and Tablets after purchasing HUAWEI Care - Extended Warranty (for Phone and Tablet)?
Answer: HUAWEI Care - Extended Warranty (for Phone and Tablet) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for Phone and Tablet) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment of your claim.
You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for Phone and Tablet)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for Phone and Tablet).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there is any problem with your device again, you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 – What is HUAWEI Care – Extended Warranty for MateBook?
Answer: For “HUAWEI Care – Extended Warranty for MateBook is a service which extend the warranty for one additional year started from the expiry date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can't be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for MateBook), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of Egypt. Obviously, HUAWEI Care - Extended Warranty (for MateBook) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care
Q4 - How can I check the repair status of my MateBook device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI Device official website or membership service app the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my MateBook's screen cracks or liquid is injected into my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?
Answer: HUAWEI Care - Extended Warranty (for MateBook) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected MateBook production during the warranty period of HUAWEI Care - Extended Warranty (for MateBook) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment of your claim.
You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for MateBook)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for MateBook).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there is any problem with your device again, you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 - What is HUAWEI Care – Extended Warranty for FreeBuds?
Answer: For HUAWEI Care – Extended Warranty for FreeBuds is a service which extend the warranty for one additional 6 months or 1 or 2 years started from the expiry date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for FreeBuds) is more expensive than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can't be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for FreeBuds), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of Egypt. Obviously, HUAWEI Care - Extended Warranty (for FreeBuds) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for FreeBuds) after that my product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for FreeBuds) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care.
Q4 - How can I check the repair status of my FreeBuds device?
Answer: You can query whether you have extended warranty rights on the HUAWEI device official website or Support App/My HUAWEI the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my FreeBuds cracks or liquid is injected into my FreeBuds after purchasing HUAWEI Care - Extended Warranty (for FreeBuds)?
Answer: HUAWEI Care - Extended Warranty (for FreeBuds) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected FreeBuds production during the warranty period of HUAWEI Care - Extended Warranty (for FreeBuds) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment of your claim. You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for FreeBuds)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for FreeBuds).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there is any problem with your device again, you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP/My HUAWEI, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 - What is HUAWEI Care – Extended Warranty for Watch?
Answer: For HUAWEI Care – Extended Warranty for Watch is a service which extend the warranty for one additional 6 months or 1 or 2 years started from the expiry date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for Watch) is more expensive than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can't be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for Watch), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of Egypt. Obviously, HUAWEI Care - Extended Warranty (for Watch) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for Watch) after that my product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for Watch) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care.
Q4 - How can I check the repair status of my Watch device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI Device official website or Support App the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my Watch cracks or liquid is injected into my Watch after purchasing HUAWEI Care - Extended Warranty (for Watch)?
Answer: HUAWEI Care - Extended Warranty (for Watch) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected Watch production during the warranty period of HUAWEI Care - Extended Warranty (for Watch) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment of your claim. You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for Watch)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for Watch).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there is any problem with your device again, you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP/My HUAWEI, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 - What is HUAWEI Care – Extended Warranty for Monitor?
Answer: For “HUAWEI Care – Extended Warranty for Monitor is a service which extend the warranty for one additional 1 or 2 years started from the expiry date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for Monitor) is more expensive than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is inconvenient to use that you should go to the pointed place. The most important thing is that they will use non-original spare parts, so the repair quality can't be guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for Monitor), cause HUAWEI's spare parts are used to ensure the repair quality and support national joint warranty. You can go to a HUAWEI Authorized Service Center to repair in every Authorized Service Center of Egypt. Obviously, HUAWEI Care - Extended Warranty (for Monitor) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for Monitor) after that my product is repaired at HUAWEI Customer Service Center?
Answer: Yes, If you didn't purchase HUAWEI Care - Extended Warranty (for Monitor) for your product before, and is still in-warranty after being repaired at HUAWEI Customer Service Center, meanwhile the product is still within 10 months after being purchased, so you can purchase a new HUAWEI Care.
Q4 - How can I check the repair status of my Monitors device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI device official website or Support App/My HUAWEI the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my Monitors cracks or liquid is injected into my Monitors after purchasing HUAWEI Care - Extended Warranty (for Monitor)?
Answer: No. HUAWEI Care - Extended Warranty (for Monitor) is applicable only to non-man-made damages that occur during the normal use of the product. Therefore, broken and injected monitors production during the warranty period of HUAWEI Care - Extended Warranty (for Monitor) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment of your claim. You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for Monitor)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI Care - Extended Warranty (for monitor).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we can guarantee the quality of repair, if there is any problem with your device again, you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP/My HUAWEI, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Click to view terms and conditions of HUAWEI Care  
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