Frequently Asked Questions
Q1 – Why I Should Purchase HUAWEI Extended Warranty?
Repairing of devices after warranty expiry via third part suppliers is inconvenient and with a non-Original Spare parts so, having such service guarantees original parts usage and high quality repair experience
Q2 – What is the difference between official HUAWEI extended warranty and other provided by suppliers?
Registered service on HUAWEI database and can be used across all the country service centers
Q3 – When should I buy this extended warranty?
The Service can be acquired at the time of purchasing the new device or within 10 months from the date of purchase.
Q4 – Who can purchase HUAWEI extended warranty?
Anybody as long as mobile parameters are available with him/her [SN-IMEI]
Q5 – Can I purchase the Extended Warranty twice?
NO, you cannot buy the Extended Warranty twice. [it is one time purchase]
Q6 – Does Extended Warranty covers Accessories and non Built-in Batteries?
NO, extended warranty doesn’t cover separable batteries and cables and adaptors or hands-free
Q7 – Can I have a warranty if my device’s screen cracks or liquid is injected into my device
after purchasing HUAWEI Extended Warranty?
NO, Extended Warranty is applicable only to non-man-made damages that occur during the normal use
of the product. Therefore, broken and liquid injected can’t be repaired free of charge
Q8 – Can I return the purchased extended warranty?
NO, Extended warranty can’t be returned as a single product
Q9 – Does it valid to Purchase extended warranty for non-Egypt warranty device?
NO, Extended warranty purchasing not valid for overseas devices
Q10 – From where can I purchase HUAWEI extended warranty?
HUAWEI authorized service centers and\or HUAWEI authorized sales points
Q11 – How can I check my warranty extension status?
Via any Authorized service center in addition to official website and official My HUAWEI App.
Q12 – Can I purchase the Extended Warranty if my device is already out of warranty?
NO, you cannot buy the Extended Warranty if the standard warranty of your device has already expired.