Frequently Asked Questions
HUAWEI Care Extended
Warranty for Phone and Tablet
HUAWEI Care Extended
Warranty for MateBook
HUAWEI Care Extended
Warranty for FreeBuds
HUAWEI Care Extended
Warranty for Watch
HUAWEI Care Extended
Warranty for Monitor
Q1 - What is HUAWEI Care – Extended Warranty for Phone and Tablet?
Answer: For “HUAWEI Care – Extended Warranty for MateBook is a service which extend
the warranty for one additional 1 or 2 years started from the expiry date of the
standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for Phone and Tablet) is more expensive
than the other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is
inconvenient to use that you should go to the pointed place. The most important
thing is that they will use non-original spare parts, so the repair quality can't be
guaranteed.
It is recommended to used HUAWEI Care - Extended Warranty (for Phone and Tablet),
cause HUAWEI's spare parts are used to ensure the repair quality and support
national joint warranty. You can go to a HUAWEI Authorized
Service Center to repair in every Authorized Service Center of Egypt. Obviously,
HUAWEI Care - Extended Warranty (for Phone and Tablet) is more convenient for
maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for Phone and Tablet) after
that my product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for Phone and
Tablet) for your product before, and is still in-warranty after being repaired at
HUAWEI Customer Service Center, meanwhile the product is still within 10 months
after being
purchased, so you can purchase a new HUAWEI Care
Q4 - How can I check the repair status of my MateBook device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI Device
official website or membership service app the next day after purchasing a product
in a store.
Q5 - Can I have a warranty if my Phone or Tablets 's screen cracks or liquid is
injected into my Phone and Tablets after purchasing HUAWEI Care - Extended Warranty
(for Phone and Tablet)?
Answer: HUAWEI Care - Extended Warranty (for Phone and Tablet) is applicable only to
non-man-made damages that occur during the normal use of the product. Therefore,
broken and injected MateBook production during the warranty period of HUAWEI Care -
Extended Warranty (for Phone and Tablet) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There
will be our agent carry out an initial assessment of your claim.
You can visit
one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for
Phone and Tablet)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI
Care - Extended Warranty (for Phone and Tablet).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we
can
guarantee the quality of repair, if there is any problem with your device again, you
can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP,
HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 – What is HUAWEI Care – Extended Warranty for MateBook?
Answer: For “HUAWEI Care – Extended Warranty for MateBook is a service which extend
the warranty for one additional year started from the expiry date of the standard
warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for MateBook) is more expensive than the
other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is
inconvenient to use that you should go to the pointed place. The most important
thing is that they will use non-original spare parts, so the repair quality can't be
guaranteed.
It is recommended to used HUAWEI Care - Extended Warranty (for MateBook), cause
HUAWEI's spare parts are used to ensure the repair quality and support national
joint warranty. You can go to a HUAWEI Authorized Service
Center to repair in every Authorized Service Center of Egypt. Obviously, HUAWEI Care
- Extended Warranty (for MateBook) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for MateBook) after that my
product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for MateBook) for
your product before, and is still in-warranty after being repaired at HUAWEI
Customer Service Center, meanwhile the product is still within 10 months after being
purchased,
so you can purchase a new HUAWEI Care
Q4 - How can I check the repair status of my MateBook device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI Device
official website or membership service app the next day after purchasing a product
in a store.
Q5 - Can I have a warranty if my MateBook's screen cracks or liquid is injected into
my MateBook after purchasing HUAWEI Care - Extended Warranty (for MateBook)?
Answer: HUAWEI Care - Extended Warranty (for MateBook) is applicable only to
non-man-made damages that occur during the normal use of the product. Therefore,
broken and injected MateBook production during the warranty period of HUAWEI Care -
Extended
Warranty (for MateBook) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There
will be our agent carry out an initial assessment of your claim.
You can visit
one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for
MateBook)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI
Care - Extended Warranty (for MateBook).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we
can
guarantee the quality of repair, if there is any problem with your device again, you
can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP,
HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 - What is HUAWEI Care – Extended Warranty for FreeBuds?
Answer: For HUAWEI Care – Extended Warranty for FreeBuds is a service which extend
the warranty for one additional 6 months or 1 or 2 years started from the expiry
date of the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for FreeBuds) is more expensive than the
other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is
inconvenient to use that you should go to the pointed place. The most important
thing is that they will use non-original spare parts, so the repair quality can't be
guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for
FreeBuds), cause HUAWEI's spare parts are used to ensure the repair quality and
support national joint warranty. You can go to a HUAWEI Authorized Service Center to
repair in every Authorized Service Center of Egypt. Obviously, HUAWEI Care -
Extended Warranty (for FreeBuds) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for FreeBuds) after that my
product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for FreeBuds) for
your product before, and is still in-warranty after being repaired at HUAWEI
Customer Service Center, meanwhile the product is still within 10 months after being
purchased, so you can purchase a new HUAWEI Care.
Q4 - How can I check the repair status of my FreeBuds device?
Answer: You can query whether you have extended warranty rights on the HUAWEI device
official website or Support App/My HUAWEI the next day after purchasing a product in
a store.
Q5 - Can I have a warranty if my FreeBuds cracks or liquid is injected into my
FreeBuds after purchasing HUAWEI Care - Extended Warranty (for FreeBuds)?
Answer: HUAWEI Care - Extended Warranty (for FreeBuds) is applicable only to
non-man-made damages that occur during the normal use of the product. Therefore,
broken and injected FreeBuds production during the warranty period of HUAWEI Care -
Extended Warranty (for FreeBuds) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment
of your claim.
You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for
FreeBuds)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI
Care - Extended Warranty (for FreeBuds).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we
can guarantee the quality of repair, if there is any problem with your device again,
you can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP/My
HUAWEI, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 - What is HUAWEI Care – Extended Warranty for Watch?
Answer: For HUAWEI Care – Extended Warranty for Watch is a service which extend the
warranty for one additional 6 months or 1 or 2 years started from the expiry date of
the standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for Watch) is more expensive than the
other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is
inconvenient to use that you should go to the pointed place. The most important
thing is that they will use non-original spare parts, so the repair quality can't be
guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for Watch),
cause HUAWEI's spare parts are used to ensure the repair quality and support
national joint warranty. You can go to a HUAWEI Authorized Service Center to repair
in every Authorized Service Center of Egypt. Obviously, HUAWEI Care - Extended
Warranty (for Watch) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for Watch) after that my
product is repaired at HUAWEI Customer Service Center?
Answer: If you didn't purchase HUAWEI Care - Extended Warranty (for Watch) for your
product before, and is still in-warranty after being repaired at HUAWEI Customer
Service Center, meanwhile the product is still within 10 months after being
purchased, so you can purchase a new HUAWEI Care.
Q4 - How can I check the repair status of my Watch device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI Device
official website or Support App the next day after purchasing a product in a store.
Q5 - Can I have a warranty if my Watch cracks or liquid is injected into my Watch
after purchasing HUAWEI Care - Extended Warranty (for Watch)?
Answer: HUAWEI Care - Extended Warranty (for Watch) is applicable only to
non-man-made damages that occur during the normal use of the product. Therefore,
broken and injected Watch production during the warranty period of HUAWEI Care -
Extended Warranty (for Watch) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment
of your claim.
You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for
Watch)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI
Care - Extended Warranty (for Watch).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we
can
guarantee the quality of repair, if there is any problem with your device again, you
can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP/My
HUAWEI, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
Q1 - What is HUAWEI Care – Extended Warranty for Monitor?
Answer: For “HUAWEI Care – Extended Warranty for Monitor is a service which extend
the warranty for one additional 1 or 2 years started from the expiry date of the
standard warranty.
Q2 - Why HUAWEI Care - Extended Warranty (for Monitor) is more expensive than the
other service product of third party?
Answer: The third-party warranty service product may looks cheap, but it is
inconvenient to use that you should go to the pointed place. The most important
thing is that they will use non-original spare parts, so the repair quality can't be
guaranteed. It is recommended to used HUAWEI Care - Extended Warranty (for Monitor),
cause HUAWEI's spare parts are used to ensure the repair quality and support
national joint warranty. You can go to a HUAWEI Authorized Service Center to repair
in every Authorized Service Center of Egypt. Obviously, HUAWEI Care - Extended
Warranty (for Monitor) is more convenient for maintenance.
Q3 - Can I purchase HUAWEI Care - Extended Warranty (for Monitor) after that my
product is repaired at HUAWEI Customer Service Center?
Answer: Yes, If you didn't purchase HUAWEI Care - Extended Warranty (for Monitor)
for your product before, and is still in-warranty after being repaired at HUAWEI
Customer Service Center, meanwhile the product is still within 10 months after being
purchased, so you can purchase a new HUAWEI Care.
Q4 - How can I check the repair status of my Monitors device?
Answer: You can query whether you have Extended Warranty rights on the HUAWEI device
official website or Support App/My HUAWEI the next day after purchasing a product in
a store.
Q5 - Can I have a warranty if my Monitors cracks or liquid is injected into my
Monitors after purchasing HUAWEI Care - Extended Warranty (for Monitor)?
Answer: No. HUAWEI Care - Extended Warranty (for Monitor) is applicable only to
non-man-made damages that occur during the normal use of the product. Therefore,
broken and injected monitors production during the warranty period of HUAWEI Care -
Extended Warranty (for Monitor) can't be repaired free of charge.
Q6 - How can I reclaim the benefit?
Answer: You can follow one of the next steps:
Call HUAWEI Hotline 19286. There will be our agent carry out an initial assessment
of your claim.
You can visit one of our Authorized Service Center in Egypt.
Q7 - How about the warranty period after using HUAWEI Care - Extended Warranty (for
Monitor)?
Answer: HUAWEI will guarantee 90 days warranty of the product after using HUAWEI
Care - Extended Warranty (for monitor).
Q8 - What spare parts are you using?
Answer: Our engineers will use the original spare parts to repair your device, we
can
guarantee the quality of repair, if there is any problem with your device again, you
can contact us.
Q9 - How long can it be repaired?
Answer: Please don't worry, you can query the repair status through Support APP/My
HUAWEI, HUAWEI Consumer Business Official Website or HUAWEI Egypt hotline: 19286.
