onsite-service-agreement

The following clauses are legally binding agreements between you and Huawei Technologies (M) Sdn. Bhd. This Agreement establishes your rights and legal liabilities when you use the Huawei Vision Onsite Service application (hereinafter collectively referred to as the "Service"). In this Agreement, "You" means any individual who uses and accesses the Huawei Vision Onsite Service.

Please read and fully understand the terms and conditions of this Agreement, especially those related to exemption or limitation of liability, application of laws, and dispute resolution. If you do not accept all the terms of this Agreement, please stop using this Service. Your use of the Service will be deemed to be your agreement to be bound by this Agreement.

You expressly represent and warrant that you have the appropriate legal rights to execute and perform this Agreement; Your execution and performance of this Agreement will not conflict with or result in a breach of any other agreement you are required to perform. Once you agree to and accept this Agreement, this Agreement shall be binding upon you and enforceable when necessary.

(1) Basic services and functions

Huawei Vision on-site service: Users who have purchased Huawei Vision products can call Huawei's after-sales service hotline or submit an on-site service application by using the Service on this website. Upon receiving your on-site service application, Huawei will arrange for an authorized service providers to provide you with on-site services, such installation services and repair services (collectively as "On-site Services").

(2) Availability

Huawei always adheres to the principle of consumer first. However, due to objective reasons, Huawei cannot guarantee that the Service will run properly or be free from defects at any time. The Service may not be available in certain countries or regions due to the lack of the necessary environment and conditions for the provision of the Service. For example, online mail-in and appointment-to-store services may not function properly in some areas. Huawei has the right to modify, delete, restrict, block access, and stop providing some or all of the Services without notice, based on its reasonable consideration and choice.

(1) Privacy and data collection

To provide you with more stable services and ensure your transaction security, Huawei will collect and process your personal information in accordance with the privacy statement of this service.

All intellectual property rights of Service application software and contents provided by Huawei during the application service process (including but not limited to web pages, text, images, audio, video, and commercial logos) are owned by Huawei and its affiliates. The above intellectual property rights are protected by law. You promise not to use or create related content or derivative works in any form without the written permission of Huawei or the relevant rights holders.

Huawei makes no representations or warranties, express or implied, including but not limited to merchantability, commercialability, specific use, or non-infringement of any rights. Huawei makes no warranties in the following situations:

(1) The Service will meet your specific needs;

(2) The Service will be provided uninterrupted, timely, safe, or free from defects;

(3) Any information obtained by you during the use of the Service is accurate or reliable;

(4) Any defects or errors in the software that is part of the Service will be corrected.

Huawei cannot guarantee that the Services will work properly or be free from defects at any time and in any area. The Service may not be available in certain area due to the lack of the necessary environment and conditions for the provision of the Service. Huawei has the right to modify, delete, or stop providing all or any part of the Services based on its reasonable consideration and choice.

Huawei has no control over your network operator and cannot provide any guarantee regarding the network coverage, availability, or quality of service provided by your network operator. You bear the risks of all content and other materials downloaded, obtained or accessed through the Service, as well as the risks of device and data damage and content loss caused by your use of the Service or third-party services. When using the Service, you shall comply with all relevant laws and regulations.

On-site services: All on-site services arranged using the Service is provided and charged by the authorized service provider SEPARATELY and DIRECTLY. Huawei has no control over the authorized service provider and cannot provide any guarantee regarding the on-site services provided by the authorized service provider. The on-site services may not be available in certain area due to the lack of the necessary environment and conditions for the provision of the on-site service. Save where otherwise prohibited by laws, you hereby agrees to discharge and release Huawei from any liabilities and claims (including from breach of contract, tort, negligence or any other cause of actions at law or equity) arising out of or in any way connected to the on-site services. You further agrees to indemnify and hold Huawei harmless from any claims, losses, damages, liability, claims or expenses (including any legal fees), suffered or incurred by Huawei as a results of the on-site services unless otherwise prohibited by laws.

Huawei reserves the right to amend this Agreement from time to time and replace the original Agreement in light of changes in national laws and regulations and business operation requirements. Users can log in to view the latest protocols at any time. Users are obligated to follow and read the latest version of the Agreement and website announcements from time to time. If the user does not agree to the updated agreement, the user shall immediately stop accepting the service. If the user continues to use it, it is deemed that the user agrees to the updated agreement.

You promise not to use the Service and the on-site services to violate national laws and regulations or violate the legal rights of third parties. If you cause losses to Huawei due to violations of national laws and regulations or this Agreement, you shall indemnify Huawei for any losses incurred and eliminate the impact.

In any case, Huawei's total liability for breach of contract under this Agreement shall not exceed the total amount of service fees Huawei (if any) receives from you for providing this Service.

Huawei and its employees, agents, or subcontractors shall not be liable for any delay or failure to perform any of its obligations pursuant to this Agreement, wholly or partially, directly or indirectly, if such delay or failure is due to Force Majeure. Force majeure refers to events which is reasonably beyond the control of Huawei, including acts of God, sabotage, riots, fires, floods, earthquakes, wars, typhoons, explosions, labor unrest or labor shortage, freight embargoes, terrorism, nuclear incidents as well as service interruption caused by computer virus or hacker attack, Internet, communication line and etc.

If the event of force majeure continues, Huawei has the right to suspend performance of any of its obligations under this Agreement and to continue performance after a certain buffer period as informed by Huawei. Huawei will make reasonable efforts to end the Force Majeure event or find a solution so that Huawei can still fulfill Huawei's obligations even if the Force Majeure event continues.

This Agreement shall be interpreted and governed by the laws of the Malaysia without regard to conflicts of laws.

You shall comply with all applicable laws in the performance of this Agreement.

If any part of this Agreement is deemed to be invalid for any reason, such invalidity shall not affect the validity of other provisions.

Huawei Technologies (M) Sdn. Bhd. has the right to assign any rights or obligations under this Agreement.

All headings in this Agreement are for ease of reading only and do not affect the meaning or interpretation of any part of this Service Agreement.

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