Terms and Conditions of Sale
These Terms and Conditions of Sale (“Terms”) apply to your purchases as a consumer, on
https://consumer.huawei.com/my/ (“Platform”) and the contract you enter into with Huawei Technologies
(Malaysia) Sdn. Bhd., a company incorporated under the law of Malaysia, having its registered office at Suite 34-01,
Level 34, Integra Tower, the Intermark,348, Jalan Tun Razak, 55000 Kuala Lumpur, Malaysia under registration number
200101010193 (545949-D) (hereinafter referred to as “we”, “us”, “our” or “Huawei”) for
your Home Delivery purchases on the Platform. If you have any query, you can contact us at 1800 22 0086 or write to
us at mobile.my@mail01.huawei.com.
Please read these Terms carefully so that you are aware of your rights and obligations. You can save or print these
Terms for your future reference. We shall also save the text of the entire contract and make it available to you
upon your request.
1 YOUR CONTRACT WITH US
1.1 Please follow the instruction on this Platform to place an order. Each order is a binding offer by you to buy
the goods specified in the order (“Product”) subject to these Terms.
1.2 Contracts will only be entered into through this Platform and upon your acceptance of these Terms.
1.3 By clicking the purchase button, you are placing a binding order for the Products in your shopping cart
(“Offer”). Shortly after we have received your Offer, we will email you an order confirmation. The order
confirmation email does not signify Huawei’s acceptance of your Offer, but merely confirms that we have received
your Offer. Once we have processed your order and prepared it for shipping, we will send you an email stating that
we have accepted your order, which will include the shipment details (“Acceptance”). The contract between
you and us will only be formed when we send you the Acceptance (“Contract”) for Home Delivery purchase.
Without affecting your obligation to pay us earlier, Huawei may send an invoice to you at any time after Huawei
have accepted your order. Until the time when Huawei accept your order, Huawei reserve the right to refuse to
process your order and you reserve the right to cancel your order. If Huawei or you have cancelled your order
before Huawei have accepted it, then Huawei will promptly refund any payment already made to us for the order of
the Product. Huawei may in its discretion refuse to accept an order from you for any reason, including
unavailability of supplies or Huawei may offer you an alternative Product (in which case Huawei may require you to
re-submit your order first).
If you select “Shipment by Retails Partners” option available for certain Products, you acknowledges, understands
and agrees that all related orders, purchases and transactions on this Platform are between you and Partner and
agree to the separate terms and conditions under the relevant Activity Rules. The Partners are solely responsible
for the Huawei Products sold to you and you shall have no other cause of action or claim against Huawei under this
Platform or in connection with the order, purchase or transaction through this Platform. Please contact the
Partner selected directly if you have any question relating to the Huawei Products ordered or purchased on this
Platform through “Shipment by Retails Partners” option.
1.4 Your contract with us will solely be concluded in Malaysia.
1.5 You have to be 18 years of age and above and possess a valid credit or debit card issued by a bank acceptable
to us to place an Order.
1.6 Due to different technical characteristics and color setting of monitors, the color of the product may differ
from that shown on the Platform.
1.7 Huawei reserves the right to make changes to this Terms, in connection with which you undertakes to
independently monitor the presence of changes in the Terms posted on the Platform from time to time.
2 PRICES AND PAYMENT
2.1 Each order must be paid within two (2) hours by payment methods offered on this Platform after making an
Order, otherwise the said order will be cancelled. The supported payment methods include Credit Card/Debit Card,
Online Banking (FPX), RHB (Installment), Maybank Visa/MasterCard (Installment), Maybank AMEX (Installment) and
CIMB (Installment). For Online Banking (FPX) method, you may choose bank from the supported list including
Maybank2U, CIMB Clicks, Public Bank, AmBank, Hong Leong Bank, HSBC Bank, OCBC Bank, UOB Bank, BSN, Standard
Chartered, RHB Bank, Affin Bank, Alliance Bank (Personal), AGRONet, Bank Islam, Bank Muamalat, Bank Rakyat and
KFH. Any refunds to you will be made to the same card or through the same payment method you used when making the
original payment, except when you choose “Shipment by Retails Partners” for your purchase.
2.2 If you select “Shipment by Retails Partners” option, any payment paid by you for the order or purchase of
Huawei Product from the Platform are collected on behalf of the Partner. Any payment made to the Partner for
Huawei Product on the Platform will not be refunded by Huawei. If you requires any clarification, assistance or
refund regarding payment made or Huawei Products ordered from the Platform through “Shipment by Retails Partners”
option, you shall contact the selected Store Partner directly.
2.3 Unless otherwise stated on this Platform or during the order process, you are solely liable for payment of any
fees charged by your bank, card issuing company or other provider of your selected payment option. You warrants
that all details you provide to us for the purpose of purchasing the Product from the Platform will be correct,
that the credit/debit card, or account or other payment method which you use is your own and that there are
sufficient funds or credit facilities to cover the cost of the Product. Huawei reserve the right to obtain
validation of your payment details before providing you with the Product.
2.4 Products will only be shipped after our verification of your payment. We are not obliged to ship any Product
before we have received the full payment for the Product..
2.5 The price of our Product is listed on the Platform. Unless otherwise stipulated on this Platform and / or in
the order process, the applicable taxes (as required by the applicable laws of Malaysia), delivery charges and
administration charges are included in the final price payable for the Products. Any charges or fees that will be
added to the Product price will be visible to you during the order process and before you place the order.
**For Huawei Vision, if you require wall-mount service, additional charges will be applicable and charged by the
authorized Service Provider, which will be separately confirmed by the Service Provider when you schedule for
delivery and installation. For more information on the estimated charges, please refer to the Additional terms for HUAWEI Vision.
2.6 All prices and information on this Platform are intended to be accurate and complete; however, in certain
situations pricing and other errors may occur. You shall have no right to rely upon a price that is obviously or
materially lower than the prevailing retail price for that product or service. In the event that Huawei’s
published price for a product or service is obviously or materially lower than the prevailing retail price due to
Huawei’s pricing error, we have no obligation to sell at that price and shall be entitled to cancel the contract
with you before shipment and delivery.
2.7 ADDITIONAL TERMS AND CONDITIONS FOR INSTALMENT PAYMENT PLAN
i. Customer making payment for Product by means of a credit card issued by RHB Bank Berhad (RHB), Malayan Banking
Berhad (Maybank), CIMB Bank Berhad (CIMB) or such other instalment payment partner banks which Huawei may update
on the Platform from time to time is entitled to apply for the six (6) months or twelve (12) months instalment
payment plan (“Eligible Customer(s)”). Instalment payment plan is not available for purchase through Shipment by
Retails Partners option.
ii. Minimum Purchase Requirement:
For RHB Credit Cards:
Only Eligible Customer making minimum purchase of RM500.00 (in a single transaction) will be able to apply to make
payment for the Product by means of six (6) months or twelve (12) months Instalment Plan, using RHB Credit Card.
For Maybank Credit Cards:
a) Only Eligible Customer making minimum purchase of RM500.00 (in a single transaction) will be able to apply to
make payment for the Product by means of six (6) months Instalment Plan, using Maybank Credit Card.
b) Only Eligible Customer making minimum purchase of RM1000.00 (in a single transaction) will be able to apply to
make payment for the Product by means of twelve (12) months Instalment Plan, using Maybank Credit Card.
c) Maybank Credit Card – AMEX CVV Notification reminder: follow official guideline.
For CIMB Credit Cards:
a) Only Eligible Customer making minimum purchase of RM600.00 (in a single transaction) will be able to apply to
make payment for the Product by means of six (6) months Instalment Plan, using CIMB Credit Card.
b) Only Eligible Customer making minimum purchase of RM1200.00 (in a single transaction) will be able to apply to
make payment for the Product by means of twelve (12) months Instalment Plan, using CIMB Credit Card.
For Hong Leong Bank:
a) Only Eligible Customer making minimum purchase of RM500.00 (in a single transaction) will be able to apply to
make payment for the Product by means of six (6) months Instalment Plan, using HLB Credit Card.
b) Only Eligible Customer making minimum purchase of RM1000.00 (in a single transaction) will be able to apply to
make payment for the Product by means of twelve (12) months Instalment Plan, using HLB Credit Card.
Minimum purchases required for the Instalment Plan of different credit cards are summarised below:
| Credit Card Issuing Bank | RHB Bank Berhad | Malayan Banking (MayBank) Berhad | CIMB Bank Berhad | Hong Leong Bank Berhad | ||||
| Instalment Plan | 6 months | 12 months | 6 months | 12 months | 6 months | 12 months | 6 months | 12 months |
| Minimum purchase required in a single transaction | RM 500 | RM 500 | RM 1,000 | RM 600 | RM 1,200 | RM 500 | RM 1,000 | |
Table. details about 0% instalment interest rate of each banks
iii. An approval for a Credit Card Instalments transaction is subject to the Eligible Customer’s available balance
and credit availability on his/her credit card account.
iv. When an Eligible Customer makes an application for the payment of Product via Credit Card Instalments and upon
approval of the application by issue bank, as provided above, the Eligible Customer’s bank will debit the Eligible
Customer’s credit card account with the instalment payable monthly, for the duration stipulated. The Eligible
Customer’s available credit limit will be provisionally reduced by earmarking an amount, equivalent to the amount
of the total purchase price for the relevant Product, which will not be available to Eligible Customer for the
duration of the instalment payments. However, the credit limit will progressively restore on a monthly basis as
repayment of each instalment amount is made monthly.
v. In the event of cancellation of the Eligible Customer’s credit card account, any unpaid portion of the purchase
price of the relevant purchased Product will become immediately due and payable.
vi. To the maximum extent permissible by laws, where an Eligible Customer chooses to make payment for purchase of
Product via Credit Card Instalments, the Eligible Customer will no longer be allowed to return any Product
purchased or request for a refund, unless it is damaged to which the Product shall be replaced subject to Huawei’s
standard warranty policy. Such replacement will not affect or interrupt the Credit Card Instalments.
3 RETURN
3.1 Huawei will accept the return of the products, provided such return is for products that are damaged during transit, defective, wrongly delivered, wrong product, incomplete package etc. subject to the condition that Huawei is informed about such discrepancies from the date of receipt of the product and provided that the products are returned in their original condition. In case of physical damage of a product Huawei would require a photo to be emailed to support.my@huawei.com in mentioning your order number. FOR THE AVOIDANCE OF DOUBT, HUAWEI WOULD NOT ACCEPT ANY RETURN SOLELY DUE TO YOUR CHANGE OF MIND.
4 DELIVERY
4.1 The costs of delivery or the threshold for free delivery will be as displayed to you on our Platform.
4.2 By accepting this Terms, you confirm your consent and allow Huawei to disclose and transfer your phone number
and other needed information to the Courier Service for making calls or sending SMS messages for the purpose of
delivering goods. Confirmation of delivery is made by phone, email or via SMS.
4.3 Your failure to accept the Product may be considered by Huawei as your refusal to accept the goods. If
delivery or collection is delayed through your unreasonable refusal to accept delivery or if you do not accept
delivery or collect the Product from the Courier Service, Huawei may (without affecting any other right or remedy
available to us) i) charge you for Huawei reasonable storage fee and other costs reasonably incurred by us and/or
or ii) no longer make the Product available for delivery or collection and notify you that Huawei are immediately
cancelling the Contract, in which case Huawei will refund to you or your credit/debit card company as applicable
any money already paid to us under the applicable Contract, less Huawei reasonable administration charges
(including for attempting to deliver and then returning the Product).
4.4 If it is not possible for us to ship the products within the delivery period mentioned on our Platform or
order confirmation, we will inform you thereof and allow you to terminate the Contract, in which case any payment
made to us will be refunded. Your other rights and remedies remain unaffected. The delivery time indicated on the
Platform is only an estimate which Huawei accept but Huawei cannot guarantee any firm delivery dates. To the
extent permitted by law, Huawei shall not be liable to you for any losses, liabilities, costs, damages, charges or
expenses arising out of any late delivery.
4.5 On delivery of the Product, you may be required to sign for delivery. You agree to inspect the Product for any
obvious faults, defects or damage before you sign for delivery. You shall keep receipt of the delivered Product in
case of future discussions or dispute with us about it.
4.6 The risk of loss of or damage to the Products will pass to you when the Products are delivered to the address
designated in the Contract. If delivery is delayed due to a breach of your obligations under a Contract, risk
shall pass at the date when delivery would have occurred but for your breach. From the time when risk passes to
you, Huawei will not be liable for loss or damage of the Product.
4.7 We do not support cross-border delivery. Your order can only be delivered to address within Malaysia.
4.8 For Huawei Vision, our authorized Service Provider will contact you to schedule for delivery and installation.
Additional charges will be applicable and charged by the Service Provider if you require wall-mount services. For
more information, please refer to our Additional terms for HUAWEI Vision and Delivery Policy which shall be applicable to your
purchase of Huawei Vision.
5 OUR WARRANTY POLICY
5.1 We voluntarily offers a commercial warranty in respect of Huawei Products based subject to standard Warranty Policy terms. For more detail, please
refer to our Warranty Policy. You can also
refer to the information contained in your packaging box.
5.2 Our Warranty Policy is separate and in
addition to the legal rights of you as a consumer under applicable laws governing the sale of consumer goods and
to any rights of the consumer against the original retail seller of the product and, therefore, does not affect,
change or replace such rights.
6 DEPOSIT
As a registered user, you may be offered the option of making a pre-payment (“deposit”) online on the occasion of
a pre-order in relation to certain products and bundles before they’re in stock. The deposit may be in full or
form part of the total purchase price. In some cases, it is possible to benefit from an additional promotion by
paying a deposit during a pre-order, the terms of such additional promotion will be introduced in the product
detail page of the Platform. After completing the payment of the total price of the product displayed on the
Platform (hereinafter the “balance”) by the due date required, we will process your order when the product becomes
available.
If you cancel your order before completing payment of the total purchase price, or if payment is not completed
within the required time period, the order will be cancelled and any deposit you have paid will not be
refunded.
Please note that the deposit does not guarantee availability of the product on a specified date. If you have paid
the balance but your shipment is delayed, we will inform you and you can choose to accept a new shipment date, or
cancel the order and obtain a refund for the deposit paid.
7 COMPLAINTS
If you have a complaint about the performance of the Contract or other services we provide in relation to the Products you purchased, you may contact us through mobile.my@mail01.huawei.com.
8 SITUATIONS OUT OF OUR CONTROL
Huawei shall not be liable for or required to pay compensation of any nature whatsoever for any loss arising from
the unavailability, inconvenience or failures of the services or systems due to the following reasons:
• system shut-down for maintenance;
• inability to transmit data due to failures in communications terminals or telecommunications equipment;
• systems failure and inability to perform its functions due to force majeure events including but not limited to
typhoons, earthquakes, tsunamis, floods, power failure, fires, storms, war, political unrest, labor strikes,
shortage of labor or materials, riots, insurrections, civil disturbances, terrorist attack, explosions, acts of
God, governmental actions, orders of domestic or foreign courts or tribunals, non-performance of third parties;
or
• suspension or delay of services or systems failure due to reasons beyond the reasonable control of Huawei such
as hacker or cyber-attacks, technical adjustments or failure of the telecommunications department, website
upgrades, third party problems or any suspension or disruption of transportation or business operation (including
but not limited to delays or disruption of the resumption of work or operation ordered by any government agency)
in the event of a national or regional spread of epidemic or pandemic.
9 LIMITATION OF LIABILITY
9.1 Under no circumstance will Huawei be liable to you for any indirect, incidental, consequential, or punitive
damages, regardless of whether such damages are based on tort, warranty, contract or any other legal theory, even
if Huawei has been advised of the possibility of such damages.
9.2 Our total liability against you, whether in contract, tort (including but not limited to negligence), product
liability or otherwise, arising in connection with the purchase of the Product through this Platform, shall not
exceed ten percent (10%) of the purchase price of Order you paid and actually received by Huawei.
10 EXPORT
10.1 The products are manufactured according to specifications and intended for use in Malaysia.
10.2 The Contract and all products are subject to applicable export control laws, including the export control
laws of the USA. You may not export any product purchased from Huawei to any country outside Malaysia if
prohibited by export control laws. If you plan to export (including to bring outside Malaysia) any product
purchased from Huawei to another country, you must obtain the required export licenses (or other government
approvals) prior to doing so.
11 SEVERABILITY
If any court or relevant authority decides that any of these Terms or the Contract are unlawful or invalid, the remaining paragraphs will remain in full force and effect.
12 GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be exclusively governed by law of Malaysia. However, nothing in these Terms shall deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the applicable laws. Courts of Malaysia shall have exclusive jurisdiction on these Terms.
13 MEMBERSHIP SYSTEM
13.1 The Platform provide a membership system to all logged-in users for a better experience of your use of the
Platforms. The membership system includes Points, Energy, and Medals, all of which will be generated based on your
purchases and activities within the Platform.
13.2 Points
You can earn Points from making purchases, and use them to get discounts when buying HUAWEI Products on the
Platform. The Terms & Conditions on the Huawei Points Program shall apply, kindly refer to the Terms & Conditions at
<LINK> for further information.
Points are automatically added to your account after a purchase is completed. The Points will be valid until
December 31st of the second year you received them.
You can only use Points for your own orders. Points are non-transferable, and cannot be redeemed to cash if it’s not
used to deduct amount in your order.
If a user is found to have gained or used Points by illegal methods, including but not limited to using programs,
placing invalid orders, taking advantage of system loopholes, or cheating in activities, and etc., Huawei reserves
the right to retract the Points, and will deduct some or all of the Points from the user's account based on the
severity of the violation. If the Points gained through illegal methods have already been used by the user, Huawei
reserves the right to ask the user to pay for the amount they received in discounts, or to return the product or
benefit.
13.3 Energy
You can earn Energy by making purchases and finishing tasks on the Platforms. The number of Energy will define your
user level in the Platform. For the avoidance of doubt, unless otherwise permitted by Huawei in any of its campaigns or promotions, Energy and user level are not redeemable or exchangeable to any kind of product or cash of any manner.
The Energy will be valid for twelve (12) months since your gaining. After a certain number of Energy has expired,
your level might be changed accordingly.
13.4 Medals
Medals are virtual badges in the Platform, and will be rewarded to users for their achievements. For the avoidance
of doubt, Medals are not redeemable or exchangeable to any kind of product or cash of any manner.
The definitions and rules of the membership system might be adjusted or revised by us from time-to-time. Users can
refer to the description in the Platform for future updates.