VipService

HUAWEI Premium Service

Premium services right at your fingertips

Premium Service is exclusively available for the following eligible Huawei product.

p10

Huawei P10 | P10 Plus

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement)..**
  • Free 2x cleaning service within 12 month warranty period.
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate_9

HUAWEI Mate 9 | Mate 9 Pro

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement).**
  • Free 2x cleaning service within 12 month warranty period.
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
p9

HUAWEI P9 | P9 Plus

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement).**
  • Free 2x cleaning service within 12 month warranty period.
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate_8

HUAWEI Mate 8

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 1 year purchase add-on LCD warranty (1x replacement).**
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate_s

HUAWEI Mate S

  • 2 years warranty: 1st year one to one exchange, 2nd year normal repair.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 1 year LCD warranty upon POP (1x replacement).**
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
p8

HUAWEI P8

  • One to one exchange within 12 months warranty period.*
  • 3 months LCD warranty upon POP (1x replacement).**
* 1. One-to-one exchange policy is only applicable if the followings criterion are met
i. The product purchased from Huawei Authorized Dealer.
ii. The product must be a local set (original shipping country - Malaysia and IMEI must match with database).
iii. The product is accompanied with the original receipt/proof of purchase within 12 month from the purchase date.
iv. All 1 to 1 exchange is only rendered for Hardware Issues.
** 2. Applicable to LCD crack only, any other issues are not entitled for LCD warranty.

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