HUAWEI Premium Service

Premium services right at your fingertips

Premium Service is exclusively available for the following eligible HUAWEI product.

p30

HUAWEI P30 | HUAWEI P30 Pro

  • Free Door-to-Door Pick Up and Delivery Service.
  • 1 month LCD warranty upon POP (1x replacement).**
  • 6 month extended warranty***
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate20-pro

HUAWEI Mate 20 | HUAWEI Mate 20 Pro |
HUAWEI Mate 20 X

  • Free Door-to-Door Pick Up and Delivery Service.
  • 1 month LCD warranty upon POP (1x replacement).**
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
p20

HUAWEI P20 | HUAWEI P20 Pro

  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement).**
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate 10 pro

HUAWEI Mate 10 | HUAWEI Mate 10 Pro

  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement).**
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
p10

HUAWEI P10 | HUAWEI P10 Plus

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement).**
  • Free 2x cleaning service within 12 month warranty period.
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate_9

HUAWEI Mate 9 | HUAWEI Mate 9 Pro

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement).**
  • Free 2x cleaning service within 12 month warranty period.
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
p9

HUAWEI P9 | HUAWEI P9 Plus

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 3 months LCD warranty upon POP (1x replacement).**
  • Free 2x cleaning service within 12 month warranty period.
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate_8

HUAWEI Mate 8

  • One to one exchange within 12 months warranty period.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 1 year purchase add-on LCD warranty (1x replacement).**
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
mate_s

HUAWEI Mate S

  • 2 years warranty: 1st year one to one exchange, 2nd year normal repair.*
  • Free Door-to-Door Pick Up and Delivery Service.
  • 1 year LCD warranty upon POP (1x replacement).**
  • Hotline Service - 1800 22 0086
  • Priority Service at Customer Service Centre.
p8

HUAWEI P8

  • One to one exchange within 12 months warranty period.*
  • 3 months LCD warranty upon POP (1x replacement).**
* 1. One-to-one exchange policy is only applicable if the followings criterion are met
i. The product purchased from HUAWEI Authorized Dealer.
ii. The product must be a local set (original shipping country - Malaysia and IMEI must match with database).
iii. The product is accompanied with the original receipt/proof of purchase within 12 month from the purchase date.
iv. All 1 to 1 exchange is only rendered for Hardware Issues.
** 2. Applicable to LCD crack only, any other issues are not entitled for LCD warranty.
*** 3. The six (6) months extended warranty is only applicable to purchase of P30 and P30 Pro. This is only redeemable via HiCare from 6th April 2019 up to 6th May 2019 (“Redeemable Period”). Any P30 and P30 Pro purchased after the Redeemable Period will not be entitled for 6 months extended warranty.